About Randym1

@maratsade wrote: "I had to wait a very loooooong time to get someone on the phone. It was at the Ieast 75 seconds."   That's a minute and 15 seconds. That's not long at all.  He! He! He!!! No it's not very long I don't know how to spell minute,  Anyway, I wanted it to  seem more dramatic and seconds seemed to sound like a much longer time. I did it for the whiners. LOL!!!   ... View more

Update I just call called Hughesnet Tech. Support to see what would happen about this same issue. I had to wait a very loooooong time to get someone on the phone. It was at the Ieast 75 seconds. In less than 500 more seconds, you do the math, everything was confirmed that all issues has been addressed and has been taken care of. Wa, Wa, Wa. 😂     ... View more

To let everyone know, Liz has been communicating with me through PM's to resolve this issue and I what to thank her for her help in doing such a great service for me.   So far what issues I've had l've used online searches, email or phone support. I decided to use the community support forum on this issue and am glad I did. It takes less effort and seems to be more direct with Hughesnet support staff. I've read so many whiney comments about how they were treated and the service and found most  of them are unfounded or are self inflicted from not reading and/or not understanding the terms in which they are agreeing to and then blame hughesnet because of the agree upon terms. I've been a hughesnet customer for several years and after having the choice of useing  dialup service or none at all. I am very please with moving from 56 kps up to between 200 kps and 800 kbs on the old 9000 system and then when gen4 and gen5 came online my speed went up to between 1.25MB to as much as 3.75MB on the 9000 and now since I've upgraded to gen5,  do need I say more? I!ve had a few issues but never have they been worthy of getting on here and start raging about and yes I've had to wait sometimes or call back later when using phone support but what other type national companies or service providers do you not have to wait for the next available person to take your call, only in Fanacy  Land World. If you go from Fiber-optic landline to satilite internet you are going to be disàpointed. But if satilite service is all that is available to you then it is what it is so why complain about something you agreed to in order to get any internet service at all unless you want to go through the cell phone providers.   ... View more

Thanks for your attention to help. PM sent. Don't worry, I know to be patient and we'll versied in seeking solutions ... View more