kirson
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Requesting a sales call review
Re: SSID hug2g999425 Requesting a sales call review due to being mislead and to have my contract terminated without cancellation fees. I switched service from Century Link to HughesNet, because I was having buffering issues with Century Link's 3 Mb/sec service. Boththe sales call & also the installation technician assured me that with HughesNet's 25 Mb/sec service, I would have superior service. The sales call did not fully explain the data cap. My understanding of data usage is from my cell phone usage ~~ that as long as I was connected to WiFi, I wasNOT using data. Today, I received a phone call from HughesNet to an email survey in which I expressed dissatisfaction with HughesNet service ~~ specifically frequent loss of WiFi connection. I was shocked at what I learned ~~ that I used up my 10 GB/month allowance and as a result my speed decreased to less than 2 MB/sec causing the frequent loss of WiFi. I was also shocked to learn that w/ HughesNet I consume data while WiFi connected. This data usage while WiFi connected was not fully explained explained when I signed up for HughesNet. This is worse service than I had with Century Link at yet a higher cost. I learned that with HughesNet CONSTANT data usage [for email, Internet, program updates, video, ....] & if I downgraded HiDef video to std def, I'd be using ~.7 GB/hr at which rate I'd be using up my 10 GB in 12-14 hrs usage/month, or 30 min/daySolved3.9KViews0likes5Comments