GweRDSKNS
Freshman
Joined 7 years ago
User Profile
User Widgets
Contributions
Re: Low and unreliable speeds at any time of day/night on newly installed Gen5
Tech came out and re-pointed my dish to the newer echostar 19 satellite and it has made a big difference in my speed tests (up between 10mbps to 16mbps, haven’t seen speeds above that yet. However, i still can’t maintain a video feed from my security camera which uses about 128kbps upload. It will now let me see the video before it drops back down to “0”. I have to keep reselecting it to view. I Am currently monitoring it to see how the system now preforms.5.2KViews0likes1CommentRe: Low and unreliable speeds at any time of day/night on newly installed Gen5
I have not heard back from Liz since Monday (7-2-18), but was called from Tier 4 support on Tuesday (7-3-18). The suppoot engineer made several attempts to troubleshoot my system and stated all equipment is working normally, he re-booted the modemand said he cannot fix the issue. He stated there is a KNOWN ISSUE in my area. He did not elaborate as to what exactly the issue is, but has scheduled a technician to come out and point my dish to a different satellite.5.2KViews0likes6CommentsRe: Low and unreliable speeds at any time of day/night on newly installed Gen5
Thank you BirdDog. GabeU, my expectations are reality! I don't expect to get 25m all the time, I would be happy if I got 10m consistently, but can't even get that. What reality do you expect the service to deilver??9.1KViews0likes15CommentsRe: Low and unreliable speeds at any time of day/night on newly installed Gen5
I am waiting until I hear from someone here who knows how to fix the problem, but what other course do we as customers have when we are not given the product we were sold. I Called support on 6-29-2018 and was told by the rep someone will call me Saturday. On 6-30-2018 at 9:45pm I called HughesNet support at 1-866-347-3292 again (for the 8th time) trying to get someone to fix the speed problem. This is after calling previously and each time being promised (and last night the rep, Blake Gomez"gave his word")someone from advanced engineering will call me at 11:45pm (I asked him again 11:45pm, he stated correct, please answer the phone when they call). I waited until 12:15am and went to bed. I have only gotten one call from "tier 4 support"and on June 16, 2018 the tech worked on it for approximately 30 minutes and said he could not fix it and was referring me to advance engineering, who would give me a call within 7 to 10 days. I waited unti June 26th (the 10th day with no callback) and called toget help. Since then,I have called multiple times, have been told by the rep someone will call me in 24 to 48 hours, andhave never received a callback.9.8KViews0likes20CommentsRe: Low and unreliable speeds at any time of day/night on newly installed Gen5
Here are my test results taken when directly connected to the HughesNet HT2000W modem with only 1 PC, gigabit ethernet, WIFI is disabled. Download was 25M and upload was 4M. These results are pretty much self explanatory, the internet service is sub-par. I still haven't received a call from the so called "Advance Tech Engineer" that supporttold me would call me tonight, or any other night they were supposed to call. I also called the installer and got no answer, left a Voicemail but got no return call either. As for right now, I will call the Better Business Bureau and my news station to let them know how HughesNet treats new customers after they get your money. I asked support to send a replacement modem, as Ieven paid for express repair, but that was a waist of my money too. Very disappointed. https://testmy.net/stats/?&t=u&l=25&z=1&q=GweRDSKNS9.9KViews0likes23Comments
