swjohnson
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Joined 7 years ago
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Re: Low and unreliable speeds at any time of day/night on newly installed Gen5
I have been dealing with this problem since my installation back in April. I have had enough! Last night I called and asked for my equipment to be pulled out of here, but was talked into one more chance for engineering to attempt a fix. For instance, I just ran a series of 5 tests (25M down/4M up} and got results ranging from 13.9 to 22.4M down and 1.6 to 2.1M up. Why such a large variance over a 25 minute time frame? Last night I was running in the 1 to 3M down range. Same weather conditions; no other variables that I can see. What GabeU is suggesting regarding only one device being connected, and for that one device to be connected via Ethernet cable is nota "real world" condition for me, nor would it be practical in my case. I don't recall these parameters being specified in the sales pitches in order to get me to sign up. No offense meant Gabe.9.9KViews2likes26Comments