jerryhayden
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Leaving HughesNet
Just called and cancelled my HughesNet account after 19 years. Finally have DSL out here in the mountains where I live. I know most everybody seems to have bad experiences with HughesNet for all different reasons, so I wanted to post something positive. I started with DirectPC and had many upgrades along the way to the current Gen5 system. In all that time I have never had an equipment failure or a service call at all. For me these systems have been rock solid. Of course, the principal downfall is the data cap. I use my data in 4-5 days and then am stuck with 1Kbps for 3 weeks. The 633ms ping times are a killer for any gaming. But when nothing else except dial-up (can you even still get this?) the satellite option is very attractive. It’s been a viable option for normal browsing, email, and paying bills online. The new modem works very well and was easy to configure additional channels and passwords. It gave me my first chance to properly network my house. One more thing, the associate I talked to about cancelling the service was very polite. Of course, he wanted to know why I was leaving and tried offering an incentive to stay but he never was loud or abusive like some others have described. So, thanks HughesNet, it’s been good but time to leave. Jerry2.5KViews2likes3CommentsTrying to understand the termination fee
I have read this in several posts: "For the first 90 days after service installation, you pay $400 to break the contract. After that, the amount goes down by $15 every month ($385, $370, etc.)." If the termination fee doesn't start decreasing until the 4th month and it takes 26 months to work it down, then including the first 3 months that would be 29 to 30 months total. I understood I was under a contract for 24 months then I could leave. How does this all work out? I had the Gen5 upgrade done on 6-6-18 so where does that put me at for an early termination fee? Thanks, JerrySolved2.9KViews0likes4Comments