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CSPMONE · ‎07-14-2018

I live where there is no cell service so that is not an option. When I had the older generation Hughes net, which I had for 2 years, I was able to use my cell phone on wi-fi; but was not that great and after 3 PM I had basically no internet. Hughes' solution was for me was to go to their newest and greatest Gen 5 technology. Before I signed up I specifically asked the rep would I be locked in for 2 more years and she said "no I would not." The Gen 5 was worse than the Gen 3 in my opinion and was no solution. I needed to be able to talk to my physicians and health care providers but was not the case with Gen 5. I have documented 34 calls into the support staff and basically several of them said "we have issues with Gen 5." My whole point is that we should not be held accountable for a service that was not what was claimed, as California ex-clients are expressing in their action against Hughes.

CSPMONE · ‎07-13-2018

I am a disabled 63 old male that lives in a rural area that had only Hughes Net for internet. I signed up over 2 years ago and could not use the internet after 3 PM; after multiple calls to the help line I was told that I needed to go to the Gen 5 system. On 6/21/17 I signed up for the Gen 5 making sure that I would not be locked into another 2 years, that my time would originate from first signing up with Hughes; I was assured my time went back to first signing on with Hughes. I have to depend on being able to contact my physicians and/or EMT for emergencies due to my illness, which I was supposed to be able to do with Hughes phone service. In less than 5 months a have a documented 34 phone calls with customer service because of not being able to use the phone or my internet after 4 PM as the internet was so slow I couldn't access any thing with a pass word or it would time out and my phone calls could not be heard from either party. On my last phone call to Hughes I told them that I was going to switch as soon as another supplier came to our area, which it did and I switched. Now, I found out that I will have to pay $400 plus for "early" cancellation fees. Unbelievable service and business morals.

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Date Last Visited	‎07-14-2018 01:56 PM

About CSPMONE

Re: Cancelation Fee for Gen 5

Cancelation Fee for Gen 5