Good Afternoon, I started my hughes net services on July 9, 2018. today is Aug 12, 2018 and I want to cancel. I called to cancel because hughes net has promised me a service that they cant provide when inclement weather happens. Dish network can provide TV through the same weather that Hughes can't, both are satallite based companies I have called multiple times, been hung up on 8 separate between separate issues. The first week I was in SD we got thunderstorms and I was out internet every single night, and hughes net response was tough, It's satellite based. I am looking at a winter full of rain, snow, snow, hail, sleet, and snow...what kind of service can I get..not enough. I should be able to cancel and pay shipping only to return my items and move on as I am 33 days in. Give me a break. We stream 70-100 gigs a month and you don't even offer that amount. If I got to winter...4 or 5 months in and cried wolf fine, I would understand more. Your service techs need work on how they handle these situations seeing that I was hung up today while I was trying to do the right thing instead of being an angry calling customer for no service yet again. HUGHESNET PROMISES A SERVICE AND A PRODUCT, they can't consistantly provide that service and I should be able to end my services without penalties at 33 days. especially for what they are charging
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