We have several HughesNet accounts for our business, one in Missouri, [edited for privacy], Gen5. It has worked perfectly, along with the phone for several months, since originally installed. However, following the outage yesterday afternoon, the system has been intermittent. Our on-site person talked to Hughes technical support yesterday, and at the time the agent looked at the system, it was working, so he couldn't do anything. Today, we worked with Hughes technical support to re-register the modem, but it still won't stay connectedto the Internet, and phone calls using the ATA are not possible for more than a minute or so. It is hard to believe a site visit is required, since the system has worked so perfectly up to now, and cause & effect would say that the problem is tied to the outage and not an issue at the site. We have signal stringth in the low 100s, so antenna pointing doesn't seem to be an issue. We need this system very badly to keep our business operating. Thank you.
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