In December while giving new bank info for autopay the customer service rep suggested that we upgrade to 5g service. Fine. The problem is that they never closed the old account and charged us for they 'upgraded account' AND for the old one. They did this for 8 months - for the same home and satellite. When I called the customer service to resolve I was told no refund is possible though it was clearly their fault. He could do nothing. Wow. This is criminal, right? It was clearly their fault - why would we keep paying an old account when we have the new upgraded one??
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