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nancyw

About nancyw

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Date Last Visited
‎09-02-2019 05:23 PM

Re: Cancellation & final billing

by in myAccount and Billing
‎07-13-2019 12:58 PM
‎07-13-2019 12:58 PM
Well I have to say I am not sure I believe anyone from Hughesnet anymore.  Liz worked with me and assured me that I would not be charged a final fee for cancellation after the modem shorted out my electrical system in my house.  I was without service for 26 days total over a period of 3 months and three times tech came to repair, water in the lines, spiders in the dish connection itself and shorting out.  Talked with three different people (names withheld for now) and was assured by all three there would be no cancellation fees because of all the problems and no service for so long. I got a bill yesterday for $221.00 and well needless to say not a happy person at all now.  I was told many times they would assist me and sometimes I did get great help, but now...  ... View more

Getting assistance when deaf

by in myAccount and Billing
‎05-25-2019 01:01 PM
‎05-25-2019 01:01 PM
Before you say use chat, I have already done this. I have been having service problems for over three months now.  Three times the repair guy has been here.  First time, water in the lines, he replaced lines.  Second time, spiders in the connections on the dish itself.  Third time, modem out.  Now service down again, new modem sent via UPS.  Neighbor on vacation until Tuesday and she got the delivery from UPS for me.  So here I am without service until at least until May 28th.  I have been without service approximately 52 days total since March. This month been without service since May 7th.  Everytime I chat with reps they pretty much tell me the same things and it is basically nothing.  They are helpful but this doesn't help me with not having service, losing my job because I was unable to access the internet for so many days prior to losing service this month...yet again.   I thought it might be best to just cancel service since I have lost my job anyways. I cannot afford now to pay for early termination and certainly cannot afford to keep trying to have service restored again and again with repair fees.  The techs keep telling me to CALL customer service, but how do I do this since I am deaf and cannot use a telephone??? And no I do not have a TDD and no the relay service (711) is not available unless you have a Sprint account, which I do not and do not want.  So what suggestions does anyone have for me?  It would be nice to know what to do...  ... View more