Since we signed with hughesnet I have never received a bill. They just take the liberty to take money out of my account. Cancelled service and instead of sending me a bill they took money out of an account that had very little money in it. So now I'm upside down with my account. We have called, called, called, called and complained about our service. We have been through every tech support hughesnet has on every phone call. Even when we are switched to an outside tech support they tell us there is nothing they can do because our service from hughesnet is terrible. According to hughesnet we are getting great service, supposedly according to hughesnet we have 3 devices on line. What you can't get through to them is only 1 person can be on line at a time. Not to mention the fact that you get someone who can speak English very well. The 1st time we called an complained about our service we weren't home but the lady was able to run a test through our system and she even said that our service was terrible and if we continued having the problem to call back and we could get out of the contract due to poor service. Well that didn't happen. The last time we called was the straw that broke the camels back. We had complained before about it taking 2 1/2 hrs to pay 10 Bill's on line, this time the tech wanted me to sign into my bank account so he could see what was wrong. We said oh **bleep** no we aren't signing into our bank account so you can monitor and see our bank account, he said that we couldn't be talking on our cell phones and surf the internet at the same time. We have Samsung S7 Active cell phones. Before we got this so called tech that couldn't speak English were were switched to a tech we had previously on one of our calls and he ask why they sent us to him there wasn't anymore he could do then what he already had us do. So needless to say I ended up writing the Better Business Bureau. It when to DC because I'm a retired DOD employee.
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