About jd697

jd697 · ‎09-19-2018

I've had no problems today with the internet connection. Everything has worked fine and the speeds were good. Hopefully the problem has been resolved. Thanks again for the help.

jd697 · ‎09-18-2018

Thanks Brooke. My connection seems to be holding tonight. It's running slow but at least the connection is not dropping. Speed tests show me at 1.1mbps on download and 0.55 on upload. I know that speeds are always lower at night, but it is especially slow tonight. I'll see how things work tomorrow. Thanks for the help.

jd697 · ‎09-18-2018

Unfortunately I am still having problems losing connection. It worked fine for a few hours this morning, but then dropped out again around noon. The connection dropped several more times this afternoon and I rebooted to get it back up. It works fine when it is working. When it goes down the system state code is usually 30.1.1. I do have the modem plugged directly into the wall outlet. I am on Echostar-XVII. Beam ID 20.

jd697 · ‎09-18-2018

Thanks for the response GabeU. I checked the coax and the power plug connections and they are good. I will try to find a wall outlet that I can plug the modem into instead of the surge protector. So far this morning everything is working ok. I will see how it works throughout the day and report back.

jd697 · ‎09-17-2018

Hi. I am on Gen4 using an HT1100 modem and for the last 3 or 4 days I have been experiencing intermittent connections and I will temporarily lose all internet connectivity. In the modem control center the status light will either be green or yellow and the connectivity test will say that I have limited access to the gateway during the time that it is down. If I reboot the modem, it will usually fix the problem for a while but sometimes after only a few minutes it's down again. When it is working I have used the testmy.net speed test site several times and my download speeds are excellent, but my upload speeds are erratic. Sometimes the upload speed is 1.5mbps and other times it will be 20kbps or less. I have tried the usual checklist. I have bypassed my router and connected the cable directly from the modem to the computer. I have also tried a different ethernet cable but it made no difference. All the modem lights are on. My signal strength is 98, which is pretty good for where I live. Thanks for any ideas you might have.

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Date Last Visited	‎09-19-2018 09:52 PM

About jd697

Re: Connection is off and on

Re: Connection is off and on

Re: Connection is off and on

Re: Connection is off and on

Connection is off and on