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ctusar
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Joined 7 years ago
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No service since 2018.09.21 - 12.7.1 status
Modem has shown a persistent System State code of 12.7.1 since this past Friday. Have reset (hard power-cycle and soft-reset) modem several times, with same results each time. Satellite / Gateway information is as follows: Satellite Name EchoStar-19-NAD Gateway ID 11 Beam ID 52 Outroute ID 1 Association status is as follows: Association State Associating... IPGW ID J2NLV052HNSIGW0205 Walled Garden No Association Time n/a CMM Timeouts 0 Keep Alive Timeouts 0 Association State Code 21.1.5 FAP State Code 24.1.2 ROHC Profile NONE Any thoughts before I get on the phone to customer service tomorrow morning? Thanks!Solved2.3KViews0likes3Comments