I have the same situation. I was told that the service would work for Netflix and for my daily workout videos from Beachbody on demand. The service is terrible and subpar at best. I can get audio but can't see the faces on my workout videos. Netflix is constantly buffering. The support solution for the buffering is to change the Netflix to use SD. Why would I do that when I have TV that supports higher quality video than SD? I've followed all of the steps from support to make things better and to no avail. I want to cancel my service and do not believe that I should have to pay the cancellation fee because I was given misinformation from the sales rep. I need help too!
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