I need to cancel. I have spent countless hours over the summer with tech support for no internet because it is raining in Nebraska. (I live in Michigan) Then my modem goes down - a week with no internet, got a new modem and it stops 5 hours later so more hours with tech support. Half the time I can't understand them & it takes forever to find out it is raining 1000's of miles from my home in Michigan. It is slow when it does work. The tech support is horrible. Transfered to many people who are difficult to understand. I do NOT want to pay the early termination fee since I am cancelling for unreliable service and equipment.
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