About texasxtreme5

When signing up for service we mentioned that we'd be using the service for streaming videos on Netflix, YouTube, etc. as well as using VPN and logging in remotely for work. We are not able to stream without the video buffering constantly and even when it loads for brief periods it's not in high quality. We are not able to connect remotely for work, if it does finally connect it disconnects continuously. This is a requirement of our jobs and was mentioned from the beginning. After many calls to tech support about our speed and these problems, they increased our data plan at no charge to see if that would help but it didn't. After calling again the person mentioned that VPN would definitely not work and that it wouldn't support that. That would have been really nice to know from the beginning, we wouldn't have signed up for services. We need to cancel our service so that we can get one that works but feel it's absurd to pay the cancellation fee for service that is not what was said it would be. I would like to request a copy of the sales call when we signed up for service to verify that we did indeed talk about these specific items and if that proves we did, I would like to cancel our service without cancellation charges. Thank you.  ... View more