I would like the sales call reviewed. I primarily use this for Netflix and I was led to believe that Hughsnet 10GB would be sufficient. .....that is clearly not the case. We have had the service for one month. Thank you.
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I ordered HughesNet knowing it would be slower than what I was used to. The sales person warned me that it would not be good for some gaming. I’m not a gamer so I did not care. I told him we do use Netflix quite a bit though, the sales person assured me that Netflix would be no problem. Somehow it was concluded that a 10GB plan would be sufficient. I checked my usage everyday and it seemed to reset everyday. I was confused thinking it must be 10GB/day or something?! The usage % reset to 0% everyday so I thought we were good. Then one day a couple of weeks in all streaming stopped and my usage was 100%. We went several day’s without streaming and finally on the last day of our first month I couldn’t wait anymore and I upgraded to 20GB. Three days after doubling our plan and BARELY streaming anything (less than an hour of MED and LOW def Netflix) we are now at 60% remaining with 27 days left until reset. The sales guy said Netflix would be no problem, I beg to differ. ....and then I find out about the exorbitant early termination fee. I would never have selected this company had he been open and honest about Netflix and data requirement. We only wanted internet to stream Netflix. Are we trapped?!
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