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kristiesue36
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Re: Upgraded & having acct. issues
Liz! I haven't heard back from you in a couple of weeks so I wanted to find out what's going on with my billing, contract and uploading speed. You were going to pull the call to see what was discussed with Mark (I believe thats his name, I have it written at home) and then the second call with Cherie. Mark and Cheri both said a 1 year contract. Mark said $10 off for 6 months (but after 3 months said id have to call in for the last 3 months) He also said my total would be $10 less than what I was paying (do around $67) for 6 months and then the next 6 months of remaining vontract would be what I was paying when I called HN) so ($77) Cheri had indicated UPS lost my order, you said it was backordered. Cheri said my bill would be adjusted. I did finally receive my modem on the night of Jan. 19th. Also my bill should go from the 10th-9th of each month and due on the 10th. Lately its been due on the 9th. My upload is only getting .25-.60mbps upload...its not even making the 1mbps Thank you for your assistance in correcting my contract, fixing the monthly rate that Mark quoted to me, adjusting my bill for the lost modem and not being able to use it, and helping me fix my upload problem. Kristie Starks5.2KViews0likes1CommentRe: Upgraded & having acct. issues
Thanks, Liz. I appreciate it! Hopefully you saw my first post sent last Thursday (1/10/18) that explains everything. I would just like everything resolved at once, from finding my new modem with UPS, to being able to use Gen 5, being charged the price I was told the first time for 6 months, and then the next 6 months is supposed to be the same amount that Ive been paying since I first signed up, finding out if it is one year contract as both teps stated, or a two year contract as my plan confirmation from Hughesnet stated. And, then be credited as the second rep said for not being able to use the Gen 5. Also, I don't know what the upload speed is supposed to be, but my upload is 0.65 and often gets stuck...where it takes forever, netflix wont stream in standard or high def with full data alotment. Thx for your help in resolving this for me.5.3KViews0likes0CommentsUpgraded & having acct. issues
Admin-1/3/18 I upgraded to Gen 5. I was told I would receive modem in 4-7 days. I was given the price for 20gb $59.99 plus 9.99 equipment, and that price would be for 6 months, and then it would go up $10, for the remaining 6 minths if contract. I was told I couldnt start it on my 1st day of billing cycle but that there were no proration charges, and only a one year contract and after 3 months to call in for the next 3 months of $10 off ea month because he could only do 3 months at a time. I received order conf. email indicating a 2 yr contract and proration charges. On 1/9/18 I called and Sherry couldn't track my modem and had no record of it and offered a follow up. She implied UPS lost it. I told her I needed it resolved and my cell has no reception at home. She said thats all she could do but not to worry that I will be credited from Jan 3 until I receive my modem. I thanked her but my msin concern was my midem and my price. She told me the email conf was wrong and its only one year contract like the guy said. But that there are proration charges and that my bill will be close to $80 the next 6 months and then $90. This was not what I agreed to and was promised. She just said once you get your midem it will be "squared and you will be happy." Please admin resolve my concerns. Also, my test from my router to sattelight says excellent but i cant stream ever in the low standard def and get booted off my wifi a lot and we only email or do facebook. She couldnt troubleshoot because I wasnt at home. But at home I have no reception to call. Sorry this is long. Can you please help me and all my concerns I addressed. Perhaps emailing privately would work better. Thank you.5.4KViews0likes7CommentsUpgraded to Gen5 Concerns
Admin-1/3/18 I upgraded to Gen 5. I was told I would receive modem in 4-7 days. I was given the price for 20gb $59.99 plus 9.99 equipment, and that price would be for 6 months, and then it would go up $10, for the remaining 6 minths if contract. I was told I couldnt start it on my 1st day of billing cycle but that there were no proration charges, and only a one year contract and after 3 months to call in for the next 3 months of $10 off ea month because he could only do 3 months at a time. I received order conf. email indicating a 2 yr contract and proration charges. On 1/9/18 I called and Sherry couldn't track my modem and had no record of it and offered a follow up. She implied UPS lost it. I told her I needed it resolved and my cell has no reception at home. She said thats all she could do but not to worry that I will be credited from Jan 3 until I receive my modem. I thanked her but my msin concern was my midem and my price. She told me the email conf was wrong and its only one year contract like the guy said. But that there are proration charges and that my bill will be close to $80 the next 6 months and then $90. This was not what I agreed to and was promised. She just said once you get your midem it will be "squared and you will be happy." Please admin resolve my concerns. Also, my test from my router to sattelight says excellent but i cant stream ever in the low standard def and get booted off my wifi a lot and we only email or do facebook. She couldnt troubleshoot because I wasnt at home. But at home I have no reception to call. Sorry this is long. Can you please help me and all my concerns I addressed. Perhaps emailing privately would work better. Thank you.1.6KViews0likes0CommentsPayment Arrangement
[edited for privacy] Is it possible to make a payment arrangement on my bill that is due today 11/9/2017, and pay it on 11/30/17? If so does that mean I will need to pay the following bill less than 2 weeks later on 12/9/17? This is due to Medical expenses. Please let me know. Thank you very much. If this is possible, I prefer to resolve this here, as me calling in often becomes difficult with comprehending between ne and the rep. Thank you very much.4KViews0likes2CommentsBilling matter
Hughesnet, I have called 9 times since 1/25/17 regarding a billing matter. I sent in required fax (my bank statement) for my $76.73 credit, and every time I call back on the status I get the run around, told something different, told I'd be credited 1-2 business days, I'm very disappointed and would like the matter resolved ASAP, please. I don't want to call CS again, it gets me no where. Please help me resolve this matter. I paid on Dec. 9th via the new app through my debit card. Then in January I realized my next bill was automatically going to come off my card that I didn't authorize. So I paid it again Jan 10th over the phone and had my card removed. Well, Jan. 6th you tried to take my paymnt via automatic. So I paid that on Jan. 10th, when I removed the card. I sent all the info asked for and only Nicky truly inderstood my priblem and the error. My payment in Dec. was not actually reversed on Jan. 6th as you can see from the faxed bank statement. I'm frustrated and hope you can resolve this matter as I don't owe $76.73. You can also see and reconcile that my payments have been made on time since I signed up May of 2016. Thank you. Here is one of the case I.D. from one of my calls 102449947 Starks5.9KViews0likes4Comments