About kristiesue36

Admin-1/3/18 I upgraded to Gen 5. I was told I would receive modem in 4-7 days. I was given the price for 20gb $59.99 plus 9.99 equipment, and that price would be for 6 months, and then it would go up $10, for the remaining 6 minths if contract. I was told I couldnt start it on my 1st day of billing cycle but that there were no proration charges, and only a one year contract and after 3 months to call in for the next 3 months of $10 off ea month because he could only do 3 months at a time. I received order conf. email indicating a 2 yr contract and proration charges. On 1/9/18 I called and Sherry couldn't track my modem and had no record of it and offered a follow up. She implied UPS lost it. I told her I needed it resolved and my cell has no reception at home. She said thats all she could do but not to worry that I will be credited from Jan 3 until I receive my modem. I thanked her but my msin concern was my midem and my price. She told me the email conf was wrong and its only one year contract like the guy said. But that there are proration charges and that my bill will be close to $80 the next 6 months and then $90. This was not what I agreed to and was promised. She just said once you get your midem it will be "squared and you will be happy." Please admin resolve my concerns. Also, my test from my router to sattelight says excellent but i cant stream ever in the low standard def and get booted off my wifi a lot and we only email or do facebook. She couldnt troubleshoot because I wasnt at home. But at home I have no reception to call. Sorry this is long. Can you please help me and all my concerns I addressed. Perhaps emailing privately would work better. Thank you. ... View more

Admin-1/3/18 I upgraded to Gen 5. I was told I would receive modem in 4-7 days. I was given the price for 20gb $59.99 plus 9.99 equipment, and that price would be for 6 months, and then it would go up $10, for the remaining 6 minths if contract. I was told I couldnt start it on my 1st day of billing cycle but that there were no proration charges, and only a one year contract and after 3 months to call in for the next 3 months of $10 off ea month because he could only do 3 months at a time. I received order conf. email indicating a 2 yr contract and proration charges. On 1/9/18 I called and Sherry couldn't track my modem and had no record of it and offered a follow up. She implied UPS lost it. I told her I needed it resolved and my cell has no reception at home. She said thats all she could do but not to worry that I will be credited from Jan 3 until I receive my modem. I thanked her but my msin concern was my midem and my price. She told me the email conf was wrong and its only one year contract like the guy said. But that there are proration charges and that my bill will be close to $80 the next 6 months and then $90. This was not what I agreed to and was promised. She just said once you get your midem it will be "squared and you will be happy." Please admin resolve my concerns. Also, my test from my router to sattelight says excellent but i cant stream ever in the low standard def and get booted off my wifi a lot and we only email or do facebook. She couldnt troubleshoot because I wasnt at home. But at home I have no reception to call. Sorry this is long. Can you please help me and all my concerns I addressed. Perhaps emailing privately would work better. Thank you. ... View more

[edited for privacy] Is it possible to make a payment arrangement on my bill that is due today 11/9/2017, and pay it on 11/30/17? If so does that mean I will need to pay the following bill less than 2 weeks later on 12/9/17? This is due to Medical expenses. Please let me know. Thank you very much. If this is possible, I prefer to resolve this here, as me calling in often becomes difficult with comprehending between ne and the rep. Thank you very much. ... View more

Hughesnet, I have called 9 times since 1/25/17 regarding a billing matter. I sent in required fax (my bank statement) for my $76.73 credit, and every time I call back on the status I get the run around, told something different, told I'd be credited 1-2 business days, I'm very disappointed and would like the matter resolved ASAP, please. I don't want to call CS again, it gets me no where. Please help me resolve this matter. I paid on Dec. 9th via the new app through my debit card. Then in January I realized my next bill was automatically going to come off my card that I didn't authorize. So I paid it again Jan 10th over the phone and had my card removed. Well, Jan. 6th you tried to take my paymnt via automatic. So I paid that on Jan. 10th, when I removed the card. I sent all the info asked for and only Nicky truly inderstood my priblem and the error. My payment in Dec. was not actually reversed on Jan. 6th as you can see from the faxed bank statement. I'm frustrated and hope you can resolve this matter as I don't owe $76.73. You can also see and reconcile that my payments have been made on time since I signed up May of 2016. Thank you. Here is one of the case I.D. from one of my calls 102449947 Starks ... View more