The normal procedure for addressing speed issues is to run a few speed tests in a specific way, but before getting to that step I have a few questions. 1. When you go to this page, are both boxes on the top of the page green? both green 2. In the System Summary box, do you see anything listed for a State Code (other than 0.0.0)? If so, what is it? 0.0.0 3. In the WAN Info box, what is showing for your Satellite Receive Signal Strength? 111 4. Lastly, do you have a device with which you can connect with a LAN cable? Like a desktop or a laptop with and Ethernet port? The reason for this question is that the speed tests need to be run with a LAN cable connected device in order to rule out any issues with WiFi. yes, that's our primary desktop with HT2000W connected.Currently I just checked and I got 20.6Mbps download and 3.48Mbps upload (MUCH better than yesterday) using M-lab online. That sounds great, but why does it still take an average of 10sec for a new page to open?? Maybe it was the cloudy day??
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