About GeoPa

GeoPa · ‎11-20-2018

OK, I've tried all these...several times. The result is always the same. THIS IS UNACCEPTABLE! We cannot view movies without constant interuptions (I counted over 30 reloads in one hour last night). I have to walk away and wait hours for my video creations for my online classes to be uploaded, and even then some are timed out. My wife's business is suffering from the same thing. Do you have any other suggestions before we opt out?

GeoPa · ‎11-15-2018

The normal procedure for addressing speed issues is to run a few speed tests in a specific way, but before getting to that step I have a few questions. 1. When you go to this page, are both boxes on the top of the page green? both green 2. In the System Summary box, do you see anything listed for a State Code (other than 0.0.0)? If so, what is it? 0.0.0 3. In the WAN Info box, what is showing for your Satellite Receive Signal Strength? 111 4. Lastly, do you have a device with which you can connect with a LAN cable? Like a desktop or a laptop with and Ethernet port? The reason for this question is that the speed tests need to be run with a LAN cable connected device in order to rule out any issues with WiFi. yes, that's our primary desktop with HT2000W connected.Currently I just checked and I got 20.6Mbps download and 3.48Mbps upload (MUCH better than yesterday) using M-lab online. That sounds great, but why does it still take an average of 10sec for a new page to open?? Maybe it was the cloudy day??

GeoPa · ‎11-14-2018

Wow, I was just activated a day ago and it is soooooo disappointing. The salesman was so slick and had me check my speed with previous provider and 2 free speed checks showed barely over 5Mbps (with a 10Mbps contract). Today that 5 is down to 2.8!!!! 9 times slower than I was told. Sending a simple 2-sentence email takes 5sec. Watching a video has to stop and load every 2-5min!! This happens with my Netflix now, too. I create online courses and this is destructive!! The Hughesnet tech was courteous and spent over 15min with me, but there was no change. Why should I be held liable ($600 to cancel after installation) for a contract when the provider doesn't provide??? Am I the only one with this problem?? PLEASE give me back my old 5Mbps 😞 Is there any Hughesnet personnel that can help me???

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Date Last Visited	‎11-20-2018 07:34 PM

About GeoPa

Re: Where's the speed????

Re: Where's the speed????

Where's the speed????