About crziebird

I inquired about an upgrade to my HughesNet account and received the response, below on 9 November from Jackie Williams, HughesNet Support.  The response indicated that I could upgrade to Gen5 20gb for $59.99.   No where in the response below did HughesNet indicate that the $59.99 for 20 gb was for a limited time.      Today, I called to upgrade to this plan:  Gen5 20gb for the price of $59.99.   Although, your representative was very nice, she quoted the price of $69.99.  I explained the email I had received, she put me on hold, and then quoted the price of $59.99 for 6 months.   Again, I told her that was not what the email said and even provided the Case ID:  116602229.  She again put me on hold and came back quoting the price of $59.99 for 1 year and then I could callback  after the year ended for the $59.99 price.   Again, I explained this was not acceptable and the reasons why it was not… including no where in the email did it hint that the price of $59.99 was for a “limited” or “temporary” price.    I believe Hughesnet needs to honor the price as indicated below without any hitches or call backs.    Email from HughesNet Thank you for contacting HughesNet Support. I appreciate the opportunity to assist you today.   We received your email that you're asking about the service plan. Your time and efforts are highly appreciated.     Mr. XXXXXX , It show on our records that you are currently subscribe to our Hughesnet Gen4 Prime Plus. That is 10gb service plan for $59.99.   Here's the details for our Generation 5 if you wish to upgrade your service.   Congratulations! You have two great options to Upgrade your HughesNet service to Gen5!  With this exclusive offer, you’ll get: 25Mbps download/3Mbps upload speeds Built-in Wi-fi No Hard Data Limits Bonus Zone   Gen 5 Service plan and pricing. Gen5 10gb - $49.99 Gen5 20gb - $59.99 For the Equipment lease of  $9.99.   I hope the information above was helpful. You case Id is ​116602229.   For further inquiries you may contact our Phone support at 1-866-347-3292 or through Customer Management Center via http://supportcenter.myhughesnet.com and in the “Contact Us” section of the page click Email/Chat Support. We are open 24/7 to assist you.     Thank you for writing to HughesNet. Have a great day!   Sincerely, Jackie Williams HughesNet Support ... View more