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crziebird's avatar
crziebird
New Member
7 years ago

HughesNet Not Honoring their own email.

I inquired about an upgrade to my HughesNet account and received the response, below on 9 November from Jackie Williams, HughesNet Support.  The response indicated that I could upgrade to Gen5 20gb for $59.99.   No where in the response below did HughesNet indicate that the $59.99 for 20 gb was for a limited time.   
 
Today, I called to upgrade to this plan:  Gen5 20gb for the price of $59.99.   Although, your representative was very nice, she quoted the price of $69.99.  I explained the email I had received, she put me on hold, and then quoted the price of $59.99 for 6 months.   Again, I told her that was not what the email said and even provided the Case ID:  116602229.  She again put me on hold and came back quoting the price of $59.99 for 1 year and then I could callback  after the year ended for the $59.99 price.   Again, I explained this was not acceptable and the reasons why it was not… including no where in the email did it hint that the price of $59.99 was for a “limited” or “temporary” price. 
 
I believe Hughesnet needs to honor the price as indicated below without any hitches or call backs. 
 
Email from HughesNet
Thank you for contacting HughesNet Support. I appreciate the opportunity to assist you today.
 
We received your email that you're asking about the service plan. Your time and efforts are highly appreciated.  
 
Mr. XXXXXX , It show on our records that you are currently subscribe to our Hughesnet Gen4 Prime Plus. That is 10gb service plan for $59.99.
 
Here's the details for our Generation 5 if you wish to upgrade your service.
 

Congratulations! You have two great options to Upgrade your HughesNet service to Gen5! 

With this exclusive offer, you’ll get:

  • 25Mbps download/3Mbps upload speeds
  • Built-in Wi-fi
  • No Hard Data Limits
  • Bonus Zone
 
Gen 5 Service plan and pricing.
  • Gen5 10gb - $49.99
  • Gen5 20gb - $59.99
  • For the Equipment lease of  $9.99.
 
I hope the information above was helpful. You case Id is ​116602229.
 
For further inquiries you may contact our Phone support at 1-866-347-3292 or through Customer Management Center via http://supportcenter.myhughesnet.com and in the “Contact Us” section of the page click Email/Chat Support. We are open 24/7 to assist you.  
 
Thank you for writing to HughesNet. Have a great day!
 
Sincerely,
Jackie Williams
HughesNet Support

2 Replies

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  • Ummm... From the email:

     

    • Gen5 20gb - $59.99
    • For the Equipment lease of  $9.99.

    So that's a total of $69.98, not including tax.

     

  • Hi crziebird,

     

    I see it's your first post here, so welcome to the community! I appreciate you reaching out to us, and I see here you already reached out to us on Facebook. My colleague Jay will address your concerns there.

     

    Just to state for folks who may be lurking, our Gen 5 10 GB plan is $59.99 MSRP and the Gen 5 20 GB plan is $69.99 MSRP. Plan and pricing can vary by location, so to find out what's available in your area, enter your address on our site: https://www.hughesnet.com

     

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I inquired about an upgrade to my HughesNet account and received the response, below on 9 November from Jackie Williams, HughesNet Support.  The response indicated that I could upgrade to Gen5 20gb for $59.99.   No where in the response below did HughesNet indicate that the $59.99 for 20 gb was for a limited time.   
 
Today, I called to upgrade to this plan:  Gen5 20gb for the price of $59.99.   Although, your representative was very nice, she quoted the price of $69.99.  I explained the email I had received, she put me on hold, and then quoted the price of $59.99 for 6 months.   Again, I told her that was not what the email said and even provided the Case ID:  116602229.  She again put me on hold and came back quoting the price of $59.99 for 1 year and then I could callback  after the year ended for the $59.99 price.   Again, I explained this was not acceptable and the reasons why it was not… including no where in the email did it hint that the price of $59.99 was for a “limited” or “temporary” price. 
 
I believe Hughesnet needs to honor the price as indicated below without any hitches or call backs. 
 
Email from HughesNet
Thank you for contacting HughesNet Support. I appreciate the opportunity to assist you today.
 
We received your email that you're asking about the service plan. Your time and efforts are highly appreciated.  
 
Mr. XXXXXX , It show on our records that you are currently subscribe to our Hughesnet Gen4 Prime Plus. That is 10gb service plan for $59.99.
 
Here's the details for our Generation 5 if you wish to upgrade your service.
 

Congratulations! You have two great options to Upgrade your HughesNet service to Gen5! 

With this exclusive offer, you’ll get:

  • 25Mbps download/3Mbps upload speeds
  • Built-in Wi-fi
  • No Hard Data Limits
  • Bonus Zone
 
Gen 5 Service plan and pricing.
  • Gen5 10gb - $49.99
  • Gen5 20gb - $59.99
  • For the Equipment lease of  $9.99.
 
I hope the information above was helpful. You case Id is ​116602229.
 
For further inquiries you may contact our Phone support at 1-866-347-3292 or through Customer Management Center via http://supportcenter.myhughesnet.com and in the “Contact Us” section of the page click Email/Chat Support. We are open 24/7 to assist you.  
 
Thank you for writing to HughesNet. Have a great day!
 
Sincerely,
Jackie Williams
HughesNet Support
","body@stringLength":"5090","rawBody":"
I inquired about an upgrade to my HughesNet account and received the response, below on 9 November from Jackie Williams, HughesNet Support.  The response indicated that I could upgrade to Gen5 20gb for $59.99.   No where in the response below did HughesNet indicate that the $59.99 for 20 gb was for a limited time.   
 
Today, I called to upgrade to this plan:  Gen5 20gb for the price of $59.99.   Although, your representative was very nice, she quoted the price of $69.99.  I explained the email I had received, she put me on hold, and then quoted the price of $59.99 for 6 months.   Again, I told her that was not what the email said and even provided the Case ID:  116602229.  She again put me on hold and came back quoting the price of $59.99 for 1 year and then I could callback  after the year ended for the $59.99 price.   Again, I explained this was not acceptable and the reasons why it was not… including no where in the email did it hint that the price of $59.99 was for a “limited” or “temporary” price. 
 
I believe Hughesnet needs to honor the price as indicated below without any hitches or call backs. 
 
Email from HughesNet
Thank you for contacting HughesNet Support. I appreciate the opportunity to assist you today.
 
We received your email that you're asking about the service plan. Your time and efforts are highly appreciated.  
 
Mr. XXXXXX , It show on our records that you are currently subscribe to our Hughesnet Gen4 Prime Plus. That is 10gb service plan for $59.99.
 
Here's the details for our Generation 5 if you wish to upgrade your service.
 

Congratulations! You have two great options to Upgrade your HughesNet service to Gen5! 

With this exclusive offer, you’ll get:

  • 25Mbps download/3Mbps upload speeds
  • Built-in Wi-fi
  • No Hard Data Limits
  • Bonus Zone
 
Gen 5 Service plan and pricing.
  • Gen5 10gb - $49.99
  • Gen5 20gb - $59.99
  • For the Equipment lease of  $9.99.
 
I hope the information above was helpful. You case Id is ​116602229.
 
For further inquiries you may contact our Phone support at 1-866-347-3292 or through Customer Management Center via http://supportcenter.myhughesnet.com and in the “Contact Us” section of the page click Email/Chat Support. We are open 24/7 to assist you.  
 
Thank you for writing to HughesNet. Have a great day!
 
Sincerely,
Jackie Williams
HughesNet Support
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HughesNet Not Honoring their own email.","moderationData":{"__ref":"ModerationData:moderation_data:106667"},"body":"

Ummm... From the email:

 

So that's a total of $69.98, not including tax.

 

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Hi crziebird,

\n\n

 

\n\n

I see it's your first post here, so welcome to the community! I appreciate you reaching out to us, and I see here you already reached out to us on Facebook. My colleague Jay will address your concerns there.

\n\n

 

\n\n

Just to state for folks who may be lurking, our Gen 5 10 GB plan is $59.99 MSRP and the Gen 5 20 GB plan is $69.99 MSRP. Plan and pricing can vary by location, so to find out what's available in your area, enter your address on our site: https://www.hughesnet.com

\n\n

 

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