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08-18-2019
10:44 AM
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04-09-2019
03:19 PM
So it does appear that my problem was fixed by the tech that came out in January! I've been back at the property now that spring is here and after spending several weekends up there with absolutely no problems, I feel confident it is fixed. Apparently the lose connection outside between the cable that runs to the dish and the cable that runs inside to the modem was the problem all along! I haven't had a single instance since then where the modem "locks up" and all the lights on the front go off. Thanks!!
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01-24-2019
01:30 PM
Liz- Tech came out and was a helpful guy. He did not opt to replace the modem since it's been swapped twice already. He said he updated the software on my existing modem and he also found that the coupler that connects the indoor and outdoor coax runs between the modem and the satellite was lose. He tightened the connection and asked that I let him know if I continue to have problems. Due to it being winter, I'm at the property very little so it may be a while before I am able to confirm if I'm still having problems. I will post back once I get a chance to use the service again. Thanks! -Kent
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01-11-2019
11:58 AM
Thank you for the input. I will go ahead and try that as well. I've tried with and without the Tripplite Isobar surge protector, but I haven't tried a UPS yet. It certainly can't hurt! Next time I go to the cabin I will take a small UPS with me.
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01-11-2019
11:42 AM
Liz- That sounds like a reasonable plan since I don't know what else to do. Now that the weather is cold I'm only at the properly on occassion, but I can work out a schedule with a local dealer like you have suggested. Best number to call is the one ending in 37. That's my mobile. Thank you!
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12-22-2018
07:52 AM
I was back at the cabin again, finally. I moved the modem's power source directly to the wall outlet. Later in the day it went offline like it always does (all lights are out on the front and internet went down). I took my laptop and hardwired directly to the modem. I didn't get an IP address via DHCP so I set a static IPs on my laptop for testing. I could not ping or otherwise access 192.168.42.1 or 192.168.0.1. However, I could still connect to other network devices that were connected to the back of the built-in 4-port switch on the modem. So when the modem goes "offline" the built-in network switch still passes traffic between devices, but the modem itself is not accessible and internet is offline. I waited nearly an hour to see if the modem came back online on it's own and it did not. I unplugged the power and plugged it back in, and as normal the modem came back online. If it's not the power source and I've replaced the modem and power supply, what else can be causing this???
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12-05-2018
06:30 AM
I wasn't able to make it to the cabin this past weekend as planned, so I will have to test the next time I'm there. Please keep this thread open. I'm not at the site very often but when I am this is a major frusteration. I will post an update as soon as possible with responses to your quesitons. Thanks!
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11-28-2018
09:16 PM
Liz- I don't know for sure what else is on the circuit, but the only other devices plugged into the outlet are a small network switch and a wireless receiver for the internet connected weather station. I will be at the home this weekend and will verify what else is on the circuit. That said, there isn't anything that is turned on in the cabin when we are there that isn't normally turned on when we aren't there. No, I don't have a CB radio. When the lights go out on the modem and the internet goes down, I can't access anything with wireless devices since the wireless goes offline immediately at the same time. As I mentioned in the above post, wired devices can't access internet either when the problem occurs. However, I don't recall if I have tried accessing the modem management at 192.168.42.1 via a wired device or not, so I will try that the next time it goes down. Since I will be there this weekend, please let me know if there's anything else I can check. Thanks! -Kent
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11-27-2018
03:52 PM
By resetting the power, I mean that I simply unplug the power cord from the power source and plug it back in. The satellite modem will not reset on it's own once all the lights on the front go out. Strangely, the link lights on the back of the modem for the wired Ethernet ports continue to show activity even when all the lights on the front of the modem go out. However, wired devices also don't work and can't access internet when the problem occurs. It's almost as if the satellite modem is in stand-by with power applied but it's not booted up and running.
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11-27-2018
03:48 PM
Hi, and thanks for the quick replies! Power is plugged into a Tripplite Isobar surge protector. I do have other network components in the surge protector and have no problems with the other devices. However, in case the surge protector is faulty, I have also plugged the satellite modem directly into the wall outlet, but the same problem occurs.
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11-24-2018
07:53 PM
Over the past 10 months my modem keeps going offline on a daily basis whenever internet is in use. The internet goes down and when I check the modem all the lights on the front are off. I have to reset power each time to get the internet to come back up. This is a major frusteration becuase it occurs at random, sometimes several times a day and other times it happens late at night, and some days it doesn't happen at all (although it's rare). This modem is at a second home that is only used every other weekend or so, and the service only tends to go out when somebody is actually there using the internet. The modem normally stays online when nobody is home. I can tell because I have a remote weather station and security camera, both of which will go offline if the internet is down. I have been working with tech support chat and just received a replacement modem and power supply, and the same exact thing is happening with the new equipment. The new modem worked for about 3 hours today before the internet went down, and as always, when I checked it all the lights were out on the front. I reset the power and everything came back up. The service is not usable in this condition. I really need a solution to this!
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