I would not have made my post subject broken promises if I was not promised what I stated on my complaint. It was almost eight months ago when I was assured all of this stuff would work only to be disappointed. And I've waited for them to change it have had techs out to my house to fix nothing... I'm well aware of investigating services. But the sales tech rambled on about how bad frontier was in pricing and service when they themselves are actually worse than frontier.. I'm only stating my experience I'm not looking for schooling.. also who says it's ok for sale reps to out and out lie to you to get your sale?? How is that on me? Sorry you are not looking at this right. I was not misinformed myself I was mislead by their sales team...
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My experience with Hughes net has been horrible. I live in a rural area and do not have many choices in internet, I believe Hughesnet Takes advantage of this. When I called Hughesnet and referenced the competition in my area he told me i was making a good decision picking hughesnet instead. he then asked who was gonna use the service and for what. When i said online gaming and school he continued to tell me i would need the "unlimited" plan. Come to find out there is no such thing as an unlimited data plan with this company. come to find out i was sold a small 25 GB plan that runs out every single month, and that the "extra unlimited/ data" was just a peak time extra gb limit from 3am-8am. who in their right adult mind is up using their internet at this time? We work and sleep at this time.. I want good internet when i need it, not when the entire world is asleep and i can't conduct my business not just between 3-8 a.m. Not to mention i was assured all the online games would work during the off peak time.. but they do not work at any time without drastic lag on my end. I'm paying nearly $100.00 a month with the extra tokens i have to buy to just not have snail pace internet the second half of my month. What am i paying for? My internet is crap where I live you can not get any work or play done without wanting to pull your hair out. Can someone change this? get me what i was being "sold" by this sales Tech? or forgive my contract so i can go with the cable company i should have from the begining, that the guy talked me out of reassuring me i was making the right choice by hughesnet.. I disagree...anyone have the same issue and can help???
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