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About Carole Zoeller
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03-08-2017
05:55 AM
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07-14-2016
03:44 AM
Okay..so where all the other calls where my husband Doug asks Why he internet has been turned off because he has already used up all his usage...even tbough he was told iinitially it would be more than enough for pur needs. Let8 hear those calls please Guess what I am NOT going to quit on this because we are right!!!
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07-12-2016
10:58 PM
That is not what occurred. Seriously...your customer service person would tell us that "we could pay what we want." That make absolutely no sense at all. But if that is what you are saying they said - then we choose to pay zero. And then wny would you automatically TAKE it out of our account without our consent. Again, we are expecting you to credit us the $400 . Thank you
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07-11-2016
11:32 PM
Dear Amanda, Any status on the above? I am getting ready to contact my Bank to advise them that this was a fraudulent charge. I certainly don't want to have to do that, so if you could please get this resolved and my $400 credited back to my atm/credit card it would be greatly appreciated. Thank you
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07-05-2016
11:48 PM
The site account number is: DSS33898025 Doug Tomamichel 177 N Gilbert St, Clinton, IN 47842
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07-05-2016
05:49 PM
We had no choice but to cancel your service as it could NOT provide us with the necessary amount of band width needed. When we first signed up, we specifically asked about it and was reassured that there would be no issues. My internet stopped working the first month - my wife was out of town on business - when she got home, hers was working, but not mine. After hours of trying to figure out what was wrong, called Hughes who informed me that I had used up my monthly allottment already. But, for an additional fee and a different package - Gen 4 Prime Plus he guaranteed it would work for what we needed it for. Again, I ran out of band width - called again and was told that I needed another more expensive package - this time Gen 4 Max - again, explained what was needed and was told this would be more than what we would ever use. Wrong again, and due to the fact that my wife works from home and uses the service for her business when she is in town this was unacceptable. I called in and explained again the issue and finally got someone who told me you're correct - we can't give you what you need." So, I proceeded to call back and cancel the service stating that reason and that I didn't have any choice. At first I was told I would be charged an early termination fee - which I then said - this is not my fault - I am terminating because you cannot provide me 1. the service you promised me on two occasions, and I cannot be without internet service waiting for my minutes to kick in again. A supervisor was put on the line and I was assured that I would not be charged the termination fee. But, I was charged - $400 - on inv # B1-300609190. Please credit me back this $400. I truly do not wish escalate this higher or get an attorney involved. You admitted you couldn't give me the service I needed and therefore I had to terminate - it wasn't just done for no reason. Thank you and please advise me when I may receive my $400 credit back to my atm card. Thank you. Doug Tomamichel
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