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12-11-2018
02:59 PM
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12-10-2018
05:16 PM
Yea, I get it. I was also told someone would follow up regarding a solution, which is what I waited for but never happened, so the box sat waiting and eventually was moved twice and put on the back burner. My fault there I suppose, but some decent customer service would have been helpful as well and I would have tried to find a way to get the radio off the roof and the modem returned. I imagine if it was returned now, the charge would remain anyway?
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12-10-2018
04:55 PM
When I spoke to the rep about cancellation, I was not informed that there would be any deinstallation fee, and when I let her know that I was unable to retrieve it myself and had already had to move from the property on very short notice (about a week) and no longer resided there, they said they would follow up regarding it, but never did. Installation was free with my service so I wasn't aware there was a fee for a tech to take back what he installed, and the rep never mentioned it. At this point however the charge has already been applied to my card so there isn't much point finding someone to climb up there and get it to return it.
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12-09-2018
05:48 PM
When I cancelled my service, I was told that I would have to climb on the roof of my home to remove a radio that the tech installed upon starting my service. I informed the CSR that not only was I very pregnant, we had already moved from the premises and wouldn't be climbing a ladder to the roof. They said they'd send a box for the return and follow up to address the radio removal. Now I'm seeing a $300 charge for non-return of equipment. I just recently had my baby and in fact moved again in that time, and it's ridiculous that I would be expected to climb to the roof to uninstall a radio the tech installed. The satellite dish was already purchased for the property when we moved in. If I had known we would be forced to move 6 months later and have to climb to the roof to uninstall something I would have never started service. I already paid almost $300 in early termination fees out of necessity, I will be filing a dispute with my card company and the Bx3 if this additional charge remains when I was told this would be followed up on, it is an absurd expectation in my opinion.
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