@SinMiller First and foremost, it's an impossibility for data to be used/lost during a power outage. Data absolutely cannot be used, nor lost, if the modem has no power. Either the data was used/exhausted prior to the power outage, or after the power came back on, but it is a factual impossibility for data to be used in any way while the modem has no power. Data usage is entirely reliant on the modem and its connection to the gateway, and if there is no modem power there is no power to the dish, and therefore no connection to the gateway. Whether you consider this a robotic reply or not, it's a fact. As for your high data usage, there are a few possibilities, and I'm sure that the reps will run remote diagnostics on your HughesNet equipment (be sure to leave it plugged in) to see if there is any issue with that equipment. If they check your equipment and everything is in order, including adequate WiFi signal to your devices, the next step is finding out which apps/programs are the proper ones for your devices in order to monitor the usage of each device to find out where the data drain may be. The reps are on M-F from approximately 8AM to 5PM EST. They usually reply within a day or two.
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@SinMiller wrote: Last month they claimed we used our 30GB, 50GB Bonus, & 50GB Data Tokens...THERE’S ABSOLUTELY NO WAY POSSIBLE Are you purchasing the data tokens? Data tokens are not automatically purchased. If you see data tokens on your account that you or the other person in your household did not actively purchase, you've got an even bigger problem, as somebody may be using your service without you knowing it. A couple of suggestions. You can go here to see what is currently connected, and what has been connected, but then disconnected, to your modem since the last time the modem was powered up. This info can be valuable in determining if something is connecting that you aren't aware of, as anything that connects can use data. Next, you mentioned two laptops. If they are Windows laptops, I recommend downloading and installing Glasswire. It's a free program that monitors every single bit of data that enters and exits your laptop, and it can tell you just what app/program/process is using the data. This will help in knowing how much data each laptop is using, and what's using it. Many people with data restrictive internet plans use Glasswire. Many of the community regulars, like myself, as well. If you do download and install it, make sure to set the options to "Incoming & Outgoing" and "External". The default is "External & Local", but you don't want Local traffic, or going back and forth within your computer, being counted. Also, it only monitors the data of the computer it's installed on, so it would need to be installed on both of them. Lastly, though you didn't mentioned it, if you have a satellite TV receiver connected to HughesNet, disconnect it, as they can use a ton of data, and for things other than just On Demand program viewing. For the Glasswire settings:
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