Hi Folks, It looks like I'm out of luck. My assumption is that my beam is too overloaded. I can't fault the business decision of Hughesnet to require two year contracts with no cancellation period. When you see how slow the connection is during the times you need to use it, there is nobody who would stick with the service. Hughesnet would lose money hand over fist if they let customers go just because the service is unusable. Elsewhere I've seen folks with my same problem, cannot stream video in the evening time, have been told they need to adapt. We are asked to adapt to our service only being usable in the middle of the night. Good luck planning every night's entertainment, every week, every month. There is no adapting to speeds this slow. Caveat emptor is the real answer they should be giving. Customer support @Hardy have kindly done what they can do for me. The solution of giving a discount for 6 months is very much appreciated, but I wonder if they realize what it implies. They are acknowledging that yes, you've been tricked, no the service is not worth what we are charging, yes you are out of luck about that, no you will not be released from the contract. I'm not trying to be harsh. Somebody please correct me if I am wrong.
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Indogwetrust, Since this is not a social site but a tech support site, it'd be best if you remained in the thread you created here and not add to other threads unless you are providing tech support or advice. Each situation is different and the Hughesnet staff and your fellow customers prefer to address each situation individually. Great handle, by the way. *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer. @indogwetrust wrote: Hi Kaiserfam, I am very new to hughsnet and having a similiar problem. I've noticed in the evening the connection is so slow that video cant be streamed at any quality. Do you notice yours to be slower in the evening? I get decent numbers during the day but when I test at night I see like .1 or .2 mpbs and the video my wife is trying to watch is constantly freezing. Of course these are our few minutes to try to relax during the day and there is goes freezing again. I'm sure you know how it goes. . Great handle, btw.
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