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About joleenc
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| Date Last Visited |
01-16-2019
12:37 PM
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01-15-2019
08:17 PM
Okay so I'm pretty sure I turned the data saver on...I was able to get into Hulu tonight but its buffering every few minutes and I've gotten at least 3 playback errors in a 1/2 hour. I really don't know what more to do other than to proceed with canceling...
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01-15-2019
11:12 AM
Okay so I can't find anywhere in Hulu to "snooze" the Video Data Saver? When I play a video and look at the settings it looks like it's set to auto (same as my NetFlix was).
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01-14-2019
05:33 PM
I let it play for probably 15 mins of a 30 min show and it was really pixelated the whole time.
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01-14-2019
10:41 AM
I should also mention that on my last call with Tech Support they had me change my NetFlix settings to a lower viewing option and the shows would play but they were horrible quality.
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01-14-2019
10:40 AM
Thank you for attempting to help...I truly appreciate it. I will check to see how I'm streaming videos on Hulu at work since I can't even connect currently at home. I know it's not an issue with Hulu because my account was used by my son on someone else's WiFi. Again, i shared with the salesperson what I needed the WiFi for and was reassured we'd have no issues as a family of 5 streaming videos. My kids play Fortnite and Pub G. Our previous provider was AireBeam (only in Arizona) and they were able to play the games with minimal lag. I don't play the games so I have no idea about it but they said the ping was at 100-200. Currently the ping is at 700-1000 and I watched them play and it jumps drastically. Almost like it's glitching out.
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01-13-2019
07:46 PM
Okay so I am connected to the 2.4 and I haven't been able to get on Hulu all weekend. I tried switching to the 5 and still no luck. I understand satellite is not the same as other internet providers but we did not have these issues with our previous satellite provider. And I understand that there will be a lag with Xbox games, however I asked the saleswoman very specifically if it would be comparable to what we had before and she reassured me that it would. Its been problem after problem since we switched and I'm really disappointed in the fact that I was sold a product that doesn't work with what we need it to.
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01-11-2019
02:22 PM
Okay then let's reactivate it and see if you can figure out what the issue is.
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01-10-2019
05:04 PM
Okay, so to keep my account active, do I need to call back to the customer service number or can you reactivate it?
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01-10-2019
04:16 PM
Here is my frustration...I have called EIGHT different times in just barely a month. Everytime I call the issue gets fixed for a short period of time (hours) and then we're back to where we were before. Or nothing gets done and I'm told that there's bad weather in the gateway. I had a technician scheduled to come out but that is still over a week away. I have 3 kids who need wifi for different school assignments, I can't wait another week to get this resolved.
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01-10-2019
04:10 PM
@Jay wrote: joleenc, I'm glad you found the community, thank you for posting! After taking a look at your account, I see that you did terminate your services. I would be happy to assist you with your issues if you choose to reactivate your services; however, if you decide not to reactivate the account, I will not be able to help you. Please let me know who you'd like to proceed. -Jay So because I terminated my service there is no way to help with the cancellation fee?
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01-10-2019
02:18 PM
I can understand that there is no grace period. I asked the gentleman that I just spoke to that exact question and he confirmed once it's installed the "contract" starts. My problem is that with the noted phone calls and issues they still are not able/willing to do anything to work with me.
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01-10-2019
01:45 PM
1 Kudo
I am so incredibly disappointed with Hughes Net and their customer service. We signed up for internet on December 3rd. To date I have called to complain about our service EIGHT TIMES!! Eight times in a little over a month. We can't watch a show on NetFlix without it buffering every couple of seconds and my kids can't play their XBox. Not to mention my oldest son can't do homework because his internet is CRAP. Every time I call they trouble shoot and it's fixed for a few hours and then we're back to where we were. I just called to cancel and they told me that I would be charged $400 to cancel. ARE YOU KIDDING ME!?? You have records of every call I've made with the same complaint however you still feel justified in charging the cancellation fee?! Absolutely ridiculous!
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