I STARTED WITH HUGHES NET IN JANUARY....FIRST OF ALL I ORIGINALLY HAVE DISH...I DO NOT WANT TO CHANGE FROM THIS BECAUSE WE SUBSCRIBE TO MLB AND I DEFINITELY DO NOT WASNT TO DISRUPT MY HUSBANDS VIEWING OF HIS FAVORITE TEAM (OAK A'S) THIS IS ONE OF HIS FEW PLEASURES BECAUSE OF DEMENTIA AND CANCER >>>SO I CHANGED OUT OUR TELEPHONE SERVICE AND INTERNET AND GOT HUGHES NET...SO A SECOND DISH WAS PLACED ON OUR ROOF...THE CLOWN PUT THE DISH TO CLOSE TO THE ALREADY DISH...AND THIS KNOCKED OUT THE SERVICE FOR DISH.COM. WHEN I TOLD THE TECH HE SAID "OH I DON'T HAVE THE EQUIPMENT TO FIX THIS SORRY " ...SO I CALLED DISH THEY CAME OUT AND IMMEDICATELY MOVED THEIR DISH....AND AFTER MUCH PLEADING DID NOT CHARGE ME FOR THIS (WE ARE SENIORS ON A FIXED INCOME) OK THEN FOR THE FIRST MONTH I CALLED HUGHES NET 6 TIMES (ON THE PHONE FOR OVER 1 HOUR) BECAUSE OUR INTERNET WAS SO SLOW...AND BUFFERING CONSTANT....I TOLD THEM I WANTED THEIR EQUIPMENT REMOVED AND OF COURSE WAS TOLD I WOULD BE CHARGED $400.00 MIND YOU AT THIS TIME WE ONLY HAVE HAD HUGHES FOR LESS THEN 30 DAYS....SO THEY CHANGED SOME NUMBERS AT THEIR END ....I HAD TO DISCONNECT THE MODEM....BLAH BLAH BLAH.....SO I GUESS I AM SCREWED...I AM STUCK WITH THIS POOR SERVICE FOR 2 YEARS....OH AND WHEN I CALL THE FIRST THING IS "WHAT IS THE WEATHER LIKE" DUH ...WE LIVE IN THE NORTHWEST....EVEN ON A CLEAR DAY NO RAIN. NO CLOUDS...STILL AN ISSUE....THEIR SERVICE IS TERRIBLE....I WILL CANCEL HULU BECAUSE I CANNOT EVEN GET THIS SITE TO COME UP...AND WILL PROBABLY CANCEL PRIME VIDEO...BECAUSE IT IS JUST A WASTE OF MONEY....
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I just started service with Hughes 5 days ago....buffering terrible...cannot watch any videos on my TV...I have called Hughes 5 times in four days....each tech does a bunch of stuff and then says it is fixed.... I asked to speak to an supervisor...I told this person that I wanted to cancel Hughes...she said if I do I will be charged $400.00 early cancellation...even though it is a poor system at their end....she then proceeded to do some things to the equipment....she said that if their are winds or rains this will interfere with the video downloading...well yes I do live in Washington State....where it does rain in the winter !!! given that...she did some adjustments and this help with the problem....I still cannot get any on demand selections without terrible buffering....even when I leave it to continue downloading and come back...the same thing happens....so I am left with an less then adequate Hughes Net....oh and did I mention....the installer was over an 1hour late....when he did show....put the Hugfhes Dish right on top of my Dish...(Dish TV) when I told him that I could not use the Dish....he told me that he did not have any equipment to fix it...so I called Dish and they came out the next day and moved their dish ....telling me that the Hufghes net tech should have known better !! So there it is....I am a senior citizen and caregiver to my senior husband who has Cancer and Dementia....believe me this whole stuff is so exhausting..I should have known better and left my orginal systems in place
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