About lorrie

Thanks @MarkJFine .  I'm trying to find instructions to set Netflix to download movies, etc. during the bonus period, but haven't had any success.  Do you know how to do that?     Also....the gimmick thing is not good.  I was very clear with the sales rep about my needs due to the fact that I work from home 30-40% of the time and need a strong, stable signal to access my company's accounting software in the cloud.   ... View more

You guys are cute.... :)    So @GabeU , you honestly think that we are just having a "issue" that can be solved, and that the speeds we are experiencing are an anomaly?  If you say yes, I'll go with that for now.  I would like to ask you who you think would be best to solve the "issue" though, since tech support hasn't...which is really where my biggest concern is coming from.  Thanks again for all of your posts and info.  You may think I don't think you are helpful...but I read tons of things that you wrote for others last night and it is evident that you have a lot of knowlege on this stuff and are very helpful.  So, don't give up on me :)     ... View more

Thank you @GabeU .  Nowhere does it say "up to"...and I was very clear with the sales rep when I called that I needed stability at speeds of at least 20mbps.  He assured me we'd get that.      Look, I don't want to argue with you.  You seem very helpful and knowledgeable.  But I do feel like we've been sold a bill of goods, and the tech support hasn't been very encouraging.  I guess my biggest fear is that this is the best that it will ever be, which is simply 1) not good enough and 2) not what was sold to me.  Hopefully you can understand my frustration. Do I get that sometimes issues happen?  Sure... "sometimes"....but for over 24 hours nobody has been able to solve the issues, nor given me any hope that they will be solved.  I feel hoodwinked.  That's not a good feeling.   I appreciate you sharing you two speed tests when it is after midnight and likely less folks are on the web.  Did you take a look at ours from today?  Do you not agree that that is unacceptable?  You can shake your head all you want, but I'm doing the same.  Buyers remorse has overtaken me. ... View more

From their own website...   How fast is HughesNet Gen5? HughesNet Gen5 is faster than ever – 25 Mbps download and 3Mbps Upload – and is available to anyone, anywhere, coast-to-coast.   False advertising at it's finest.....who are these "anyones" who are actually getting what was promised?   ... View more

thanks @GabeU .  the sales rep assured me that we'd have "plenty of data" to stream our favorite shows.  i guess that was another lie... :( ... View more

Hi @GabeU .  Thank you for your reply.  Yes, we are doing the speed test from a laptop connected to the modem by an ethernet cable, and with the wifi disabled.  We've continued to run tests throughout the day and evening as can be seen in our speed tests results:   https://testmy.net/quickstats/AndrewandLorrie   I am a city girl, so when we moved to a more rural area, going from Xfinity to DSL threw me back into the stone age.  DSL worked fine until my work changed our servers and moved them to a different cloud based provider.  Apparently the new provider requires a much more reliable service.  We thought we'd give HughesNet a try.  Within an hour we knew we'd made a bad decision....and customer service has been extremely unsympathetic and downright rude.  I really don't get how they can treat a brand new customer so poorly.     One thing about you wifi comment is bugging me though..... will having the wifi on with other devices connected really "skew the results"?  Or simply provide accurate results for a real life situation?  Personally, I think that's just a gimmick, but I'm no expert.  If I can't get consistent speeds with multiple devices connected, then the service is worthless to me.  We are an active household and are healthy consumers of the internet... no gamers in the house but I work from home, my daughter has school projects to work on, and we all love our Netflix and Amazon Prime Video.   If you have any other suggestions, I'm open to hearing them.  But being told that we'd have consistently reliable speeds of 20 mbps or higher by the sales rep is what sold me....and what has me feeling like we've been sold a bunch of hogwash just to get our money.     Thanks again for your time.     ... View more

I think I may be of the faint of heart variety.... for people who think hughesnet is good...what are they comparing it to?  and where do they live?   ... View more

Here are some results for you folks to review.  Please take a look and provide feedback.  Thanks in advance   our results ... View more

Thank you.  I'm finding all of the posts very helpful...but the simple fact is that a customer shouldn't have to be a techy to be able to peacefully enjoy an internet service.  Admittedly we didn't do much research.  We called HughesNet out of desperation because our home DSL is pretty rotten too.  Unfortunately a reliable internet like cable or fiber optic isn't available on my street.  Nonetheless...we are doing the stupid speed tests the way everyone is saying, and will post the results later, and will have them available if and when an engineer calls.  After that, the service will be cancelled and we will go back to crappy DSL.   ... View more

At this time, there is only one device connected...which is my husband's laptop doing the speed tests.  It concerns me that tech support and you both question that --- we typically have about 5-7 devices connected at peak times - 3 iphones, a couple of laptops and the firestick.  We were told by sales that shouldn't be an issue...but my fear is that it is. ... View more

Thank you.  So replied in a second reply to your other question.  Hopefully you've seen that.  also, scrolled down further in the drop down and found the 4MB for upload.  We will be doing tests throughout the day and will post results.  Supposedly an engineer will be calling us tomorrow at 4pm, but I'm hesitant about whether or not that will really happen.     Any other advice you have will be greatly appreciated.  Thanks in advance. ... View more

Also....we went here:http://192.168.0.1/#!/home/status.  All green checkmarks.  we have 19.777 GB left.  It's funny that the only GB that we've used is on speed tests..... ... View more

Thank you ... View more

Hi BirdDog   Thank you.  We've been doing speed tests on that site but had not created an account yet...so just did that.  We have Gen5.  We tested download at 25 but the only option for upload is 3 - we don't see an option for 4.   Question -- how long should it take for the modem to get all it's updates?  It's been 24 hours.     Thanks in advance for your guidance. ... View more

Gee thanks....as I said, I'm a brand new customer - less than 24 hours.  Just searching for answers, as tech support has been unable to resolve our issues.  We've spent 8 hours on the phone with them so far....no sooner did the installer leave the house when the trouble began.  Do you work for HughesNet? ... View more

Thank you maratsade.  I've started a new topic already.   ... View more

Hi Damian.  I'm having the same issues as Shawn - we've had the service less than 24 hours, and it's as bad as old fashioned dial up.  Customer service and tech support haven't been able to resolve issues.  We are supposedly supposed to be talking to an engineer, but can't get a straight answer on when that will be.  Also...this latency that you mention was never mentioned by the sales rep.  They spoke like Satellite internet was better than anything else --- he told me its the same satellite that the government uses... Can you help? ... View more

I am so sad to hear this.  I also have a similar work schedule and was trying HughesNet because the only other option in our area is DSL (which I've had for 3 years and it's just awful).  Have you had any luck with their tech support yet? ... View more