Hi @GabeU . Thank you for your reply. Yes, we are doing the speed test from a laptop connected to the modem by an ethernet cable, and with the wifi disabled. We've continued to run tests throughout the day and evening as can be seen in our speed tests results: https://testmy.net/quickstats/AndrewandLorrie I am a city girl, so when we moved to a more rural area, going from Xfinity to DSL threw me back into the stone age. DSL worked fine until my work changed our servers and moved them to a different cloud based provider. Apparently the new provider requires a much more reliable service. We thought we'd give HughesNet a try. Within an hour we knew we'd made a bad decision....and customer service has been extremely unsympathetic and downright rude. I really don't get how they can treat a brand new customer so poorly. One thing about you wifi comment is bugging me though..... will having the wifi on with other devices connected really "skew the results"? Or simply provide accurate results for a real life situation? Personally, I think that's just a gimmick, but I'm no expert. If I can't get consistent speeds with multiple devices connected, then the service is worthless to me. We are an active household and are healthy consumers of the internet... no gamers in the house but I work from home, my daughter has school projects to work on, and we all love our Netflix and Amazon Prime Video. If you have any other suggestions, I'm open to hearing them. But being told that we'd have consistently reliable speeds of 20 mbps or higher by the sales rep is what sold me....and what has me feeling like we've been sold a bunch of hogwash just to get our money. Thanks again for your time.
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