Since having HughesNet installed approximately four months ago, we have had two momentary power outages. On both occasions, after the HT2000W modem boots back up, we have no internet access. All our devices (laptop, phones, tablet, etc.) indicate they are connected to the network with no internet access. I tried unplugging the modem for a ½ hour and plugging it back in, that didn’t correct the issue. I tried the reset button on the modem, that didn’t correct the issue. I tried logging into the modem from my laptop, going to WIFI link, going to Administration, and clicking on the Reboot option. After rebooting, the problem still existed. So, called into technical support and had them do a reset from their end. Internet access immediately returned after the support rep did the reboot. Why do the reboot efforts available to the end-user not resolve this problem? Every time I have a momentary power outage am I going to have to call technical support for a reboot? What is the reboot being sent from technical support resetting in the modem that all the other reset efforts apparently can’t reset?
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