About JTwalker

So February was our first month with HN & it went fairly well. We only got the gen5 10g plan... for movies & my son's daily tech time on his phone. We ran out 3 days early but were ok with that. Our renew date is the 4th of the month. Well.... Please tell me how, when NOTHING has changed, but we ran out of data in 3 DAYS! Yep, 3 days. From March 4 to March 7 we somehow used all 10g of data. And didn't watch but 2 movies. I called HN & talked to them, very nice, she gave us 2 tokens and in a few hours, .4 of those were gone. I had already made sure nothing but the TV & hopper were connected. Now before all the questions, I kept data saver on, I blocked guest accounts as soon as service was installed, limited time on WiFi...it makes no sense. Its as if HN allowed us to use all we wanted the first month to make it look good. As a matter of fact, in the usage chart it shows we could use 10g A DAY (instead of 10g for the month) in February until March 1. I guess I'm reading it right, I mean its not that hard to understand. Any ideas on how this could happen from 1 month to the next? ... View more