I have had HughesNet for almost 3 months now, and haven't been the happiest with the service, but have accepted it. However due to a death in the immediate family, I am leaving my current address and moving back to help my parents with the situation. I explaind all of this to a customer service rep last night and told him that with the death and moving, that I may have to cut service and don't really have the money to pay for the termination fee on top of a funeral. His response was "unfortunately the ONLY thing I can do is suspend service for 6 months and not waive any of the termination fee." Given the fact I told him i'd gladly come back in the future if necessary, he has completley changed my mind on that because obviously HughesNet does NOT CARE about their customers, all they care about is money. The most inconsiderate comment I have ever been told is by the rep who said "that's not a real reason to cancel wifi". LOL. I will never suggest HughesNet to anyone after that.
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