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About Dracowolf
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| Date Last Visited |
08-04-2020
07:03 PM
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07-13-2020
01:52 PM
2 Kudos
Yes I did. Sorry, I've been busy working, lol. They scheduled it for today, & the tech just left a lil while ago. Apparently my dish was out of alignment, had a bad cable, & had a bad cable connector thingy. The technician showed up on time, was really friendly, & fixed all the problems; so I'm back online, yay! Thank yall soooo much! Yall are awesome! 😁 If only the customer service reps I talked to on the phone before were as friendly & awesome, then it probably would've been taken care of much sooner; because I knew it wasn't just due to the weather🤣. Thanks again!
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07-08-2020
06:18 PM
Our internet quit working 3 days ago, & everytime I call, they keep telling me that it's weather related. It did rain a little bit when it stopped working; but it has been clear weather since then, with only a few random clouds in the sky. I checked the radar, & most of the western part of the us has clear weather right now. Long story short, I don't think it's weather related. State code goes from fully operational to 11.2.1 -- A problem recieving data has occured. Diagnostic code goes from unavailable to 0000-2000-0200-0029 then to 0000-0000-0000-0027. Recieve & transmit are both down. IP Gateway Association State is Creating IPGW Pool. Software Download Status constantly says Updating. The signal strength goes back & forth from 15 to 29. Connectivity test results "unable to resolve gateway" & "you do not have connectivity to the gateway". Built-in self test results all passed. Can anyone actually help me, or give me some answers as to why it hasn't been working for 3 days? I'm seriously tempted to just give up on Hughesnet & find another internet service provider, if this isn't resolved soon; because I've been offline for 3 days & counting now.
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