I have had Gen 5 since Aug, 2018 and it has been awful the entire time. I've had tech support on-site at my home to trouble shoot and one time they got 12Mbps for a few seconds and said that is as good as it gets and they stated the HughesNet is not truthful with customers about what to expect. HughesNet tried to get me to pay $125 for the tech call to which I refused. They finally agreed to pay for the tech call. Now I have had it. No time of day or night seem to impact the speeds of the service significantly. If I have date (I know I have an alotment and I know how to check my current amount of date remaining) or if I do not it doesn't matter. Forget streaming a video of any kind! Forget making a reliable call with the phone service! Now they will not waive the early termination fee! HughesNet is in breach of contract as they are not providing the service as described and advertised! When one party breaches a contract the agreement is void. *When I called in to cancel my service the automated voice said "hold on while we check your system". It came back with "everything is working properly". That is funny considering the dish is on the ground and the modem has been disconnected for over one week. Again, they misrepresent information! I want out and I'm not going to pay a ETF!
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