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HappyDay1997
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Joined 6 years ago
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Unhappy Customer
We have been hughesnet custumers since early December and are not happy with the product. First of all, when I originally called Hughesnet to find out information about the product, I was led to believe my monthly payment would be less than it is, and that 10GB would be plenty per month based on how often my husband and I stream. I also felt pushed to make the decision the same day I called. The sales rep kept telling me if I waited and called back a few days later, which I wanted to do so I could read reviews and check other options, my credit score would take a hit. I spoke with him several times that day. After install, I called my bank because I felt very uneasy about the sales process, and my bank assured me that waiting a few days would not have negatively affected my credit score! I strongly believe the sales rep used a fear tactic to push me into making the decesion the same day before I was ready.Please pull the Sales Calls.As it turns out, we use way more than 10 GB per month, which slows our internet. We do not want to pay more for a product we are not satisfied with in order to have faster service! I deeply regret signing up for Hughesnet and certainly would not recommend it to friends. I am writing to request that early termination fees be waived. Thank you for considering my request1.7KViews0likes2Comments