About hk2001

I've worked from home for 5 years now. For the last 2, I've used Hughesnet, because my Verizon DSL tops out at 1.5mb/s, and it's hard to remote work off that.    However, for the last 2 weeks, I've been entirely unable to connect to Google drive, WeTransfer, Youtube (for work uploads, and social media monitoring), my company's main (Shopify hosted) site and back end, and various other places.  THIS IS NOT A SPEED ISSUE - my testmy.net speeds are reliably over 10 mb/s.  Nor is this an issue with the hosts, because the moment I connect to my Verizon DSL, I can open everything, albeit at crappy DSL speeds.  I also highly doubt this is due to traffic, or prioritization due to COVID-19, because I can connect and download to Steam's game services and download at 2-3 mb/s (although I did try Xbox Live, and couldn't even connect via Hughes.net) I realize these are trying times for everyone. But the errors here make no sense.  Blaze through game downloads, but can't transfer a file.  Watch the news videos, and COVID-19 press conferences, but can't connect to sites like shopify or youtube?  I'm one of the lucky few in my family to still be working 40 hours a week, but for the last 2 weeks, I've had to rely more and more on the crappy DSL backup and sitting in parking lots riding wifi to actually work.  Fix it, or waive the fee and pick up your equipment.    ... View more

So, I got into chat about this at 8AM this morning when the cap didn't reset, and after 90+ minutes of back and forth, numerous modem resets, reregistering, and an escalation to the Advanced support team, I still have no answer.   I got off with the Advanced Support Team at 9:44AM EST, and they were supposed to get back to me in 30-45 minutes.   They're 3+ hours late.  I use this primarily for work, and the 2mb/second speed isn't going to cut it. The tech team gave me a 2gb data token to use while they fix it, but I've about burnt through it.  Double checked with my bank, and the account was paid today, so I have no idea. I don't complain about slow speeds, random resets, or slower than advertised pings.  But If I lose a single day of work because of this, please collect your equipment.  ... View more

I JUST had Hughesnet installed yesterday.  And while the tech was here, he thought the modem might have been bad.  Then it started working.   I had good speeds (based on speedtest.net) while he was here.    Then, about 2 hours later, I may as well have been trying to send data via paper airplane.   Last night, per the mod post, I started running testmy tests  here are the results: https://testmy.net/quickstats/dustfire I seriously don't know what to do at this point.  These results are worse than the antiquated DSL this was meant to replace.      ... View more