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About hk2001
since
04-09-2019
3 weeks ago
hk2001
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3 weeks ago
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4 weeks ago
Not in New York ;) https://www.hughesnet.com/node/102201 They run a special 100GB program here.
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4 weeks ago
So, I got into chat about this at 8AM this morning when the cap didn't reset, and after 90+ minutes of back and forth, numerous modem resets, reregistering, and an escalation to the Advanced support team, I still have no answer. I got off with the Advanced Support Team at 9:44AM EST, and they were supposed to get back to me in 30-45 minutes. They're 3+ hours late. I use this primarily for work, and the 2mb/second speed isn't going to cut it. The tech team gave me a 2gb data token to use while they fix it, but I've about burnt through it. Double checked with my bank, and the account was paid today, so I have no idea. I don't complain about slow speeds, random resets, or slower than advertised pings. But If I lose a single day of work because of this, please collect your equipment.
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04-12-2019
09:12 PM
Unfortunately, the new modem doesn’t seem to have solved anything. I installed it this morning, and the new tests are showing the same reasults. WiFi off, hard wired PC for most. Some run off my IPhone when I was upstairs (modem is installed in basement office) https://testmy.net/quickstats/dustfire 3-4 mb/s, 443kp/s just now. My upload always seems to be in the 2-3 mb/s area, despite DL being lower.
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04-11-2019
03:54 PM
Thank you. I also wanted to check out the usage meter. I see in the email from Hughesnet it says " For this reason, for the first few days after your HughesNet Service has been activated, any data you use will not count against your specified Service Plan data allowance." How long is a few days? I saw on here where someone said 20. I want to make sure that's the case, so I can get this modem swapped out and everything updated in that grace period. Thank you for the help! !
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04-10-2019
06:01 PM
Hi Liz, Thank you for shipping that out to me. If you can, please let me know the tracking by the email associated with my Hughesnet account. I'm peaking at about 5mb/s at the moment. I am running with Wifi disabled, with an (old) laptop, but it's the only device I own with a cabled connection. Thanks!
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04-10-2019
01:27 PM
We lost power briefly yesterday, a small storm came through about an hour after the tech was here, and I tried unplugged it last night to try the good ole "Turn it off, and back on" approach. I am noticing slightly better speeds right this moment, but this is also the same time window when everything was ok during the install. I'm hoping it doesn't drop like a rock again at 3 or 4.
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04-10-2019
07:34 AM
and I have no idea why there are test results under my name from before yesterday. So only look at the results from 4-9-2019 onward.
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04-10-2019
06:26 AM
I JUST had Hughesnet installed yesterday. And while the tech was here, he thought the modem might have been bad. Then it started working. I had good speeds (based on speedtest.net) while he was here. Then, about 2 hours later, I may as well have been trying to send data via paper airplane. Last night, per the mod post, I started running testmy tests here are the results: https://testmy.net/quickstats/dustfire I seriously don't know what to do at this point. These results are worse than the antiquated DSL this was meant to replace.
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