About jlplunkett2019

When I called to get this service, I asked the sale agent that I had 1000 GB and only used 300-500 GB with AT&T. I told him that I needed the same with Hughesnet. He said no problem. I told him that I use ROKU and use the Directv Now app with Roku, that I use directv App to watch everything. He again said no problem. So when I asked him what would be the best offer, he said the 10GB should work out for me. I asked him if I could do a month to month deal to see if this service would be the right fit for me, he said no problem. So I scheduled for the service to be installed on 4/2/19. On 4/29/19 I called your customer service number and complain that my service keeps buffering, they said that I had already used my 10GB and that is why it is buffering, then they said I had 25 mbps. I asked them what that was, that the sales agent said my plan would work for me. I told them that I am on a month to month plan. They said I have a 2 year contract, they then said the 20GB would probably work better for me. It has not, the same thing happened. So on 5/8/19 I called the customer service and they told me to call the corpoate office number, they could not help me at all, they stated that I was on a 2 year contract. I told them that is not right. Again, I stated that the sales agent did not tell me that, that I had asked to be on a month to month plan. So I changed my plan to the 5GB, that I am not paying for something that is not working for me. I was told that the corporate office could help. I am noy happy with this service at all. I would like to have the contract that I was not told of to be deleted/cancelled. ... View more