Judith,
I have finished investigating the sales call. After reviewing this call, there was no mention by you or our sales agent regarding the type of plan you were on previously, besides it being AT&T. The sales agent only explained the different GB plans we had and was never informed of your previous 1000GB plan. The terms and conditions were also read in their entirety, detailing the 24-commitment and cancellation fees included. There was also no mention of a "month to month" plan. Instead, you were told you would be paying each month like most internet service providers. You agreed to all terms without any questions until the end of the call, which was regarding your rebate and switching your payment method to invoice after you were installed. In regards to the type of data plan you signed up with, you expressed to the sales agent that it would just be you using the service for your Roku device and email. Due to this information, the sales agent recommended you not start with a 20GB plan, as this may have not been needed based on what you explained you would be using the service for. In light of this information, we will not be allowing you to cancel without paying your termination fee, as you agreed to the terms and conditions. You were also informed of your 24-month contract and its cancellation fees, before signing up and giving verbal agreement.
-Damian.
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