I am writing to request that someone pull a call that occurred on May 3, 2019 with HughesNet representative Joe Lopez. During this call, I updated the billing address to a PO Box and also asked that the existing debit card on file be replaced with a new debit card. I provided him the new debit card information and he confirmed that the account had been updated. He also confirmed that he updated my new billing address. I realized that he did none of what he promised. He did not update my debit card with the new card and made no changes whatsoever to my account, despite him confirming that he made these changes. Because he did not update my account to the new debit card, a charge of $197.26 went through my old debit card account on May 31, 2019, prompting me to incur additional fees. This representative promised me that he made these changes but because of his lies, an unauthorized charge went through my old account, which should have never happened. I want this charge refunded to my card as it was UNAUTHORIZED and Joe Lopez confirmed that he added a new debit card and deleted the old one but he did not. I am very upset about this lack of professionalism. Why didn't he follow through on what we discussed over the phone. This phone call was recorded so I request that someone reviews this phone call that took place on May 3, 2019 to confirm what I said and to confirm that he did do what he said. HughesNet messed up and HughesNet needs to fix this unauthorized charge. The account number in question is DSS[edited]. Joe Lopez also provided me this case number: 120385432. Please let me know as soon as someone listens to this recording so that it can be confirmed that I requested that this information be updated and he did not follow through.
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