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About pferron
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| Date Last Visited |
03-29-2021
01:44 PM
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08-28-2019
02:35 PM
1 Kudo
Good to know that about the password. The technician said it with authority, which was apparently misplaced.
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08-28-2019
12:02 PM
1 Kudo
I'd like to publicly thank Liz from the forum for her prompt response and help. Count me a satisfied customer of HughesNet once again.
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08-28-2019
08:11 AM
Earlier this summer (2019), my old modem, and the dish transponder, were zapped by a nearby lightning strike. The tech said the anti-lightning squib failed to protect the modem. He had with him a replacement modem, an HT2000W. It had an ungodly long and complicated password--more on this later. The "new" modem worked fine for a month or so, and then a couple of weeks ago it started disconnecting from the satellite, requiring a reboot. It would work fine for a few hours and then would disconnect again. After a few days I called the Service Center, every few days, for another week and a half. On successive calls I was directed to perform increasingly elaborate resets, re-registrations, re-installations, whatever. Nothing helped. The modem soon began requiring reboots every 20-30 minutes. Finally tech support decided to send out the technician. He asked me if the modem was a refurbished modem. I said, I don't know, how can I tell. Then he looked on the back and noticed the long, complicated password. "Yup," he said, "It's refurbished." He said Hughes had finally started sending him new HT2000Ws, and he got a new one out of his truck and set it up. It seems to be working fine a day later. TL;DR: Watch out for refurbished modems. Mine had a 16-letter/number password that was a nightmare to type in. If your password isn't something simple, like "pine42blue", you got a refurbished modem. Sometimes the refurb center cannot diagnose a given modem's problem, especially if it's intermittent, and they slap a new label on it and put it back in circulation. At least that's what I suspect. Question: The Service Center said that I would have to pay $100 or so for this technician's visit. This seems outrageous. The service call to replace the lightning-zapped modem was free. I was given a defective replacement modem...so now I have to pay to get that modem replaced? I haven't received a bill yet, but I'm on the lookout. the local power company says they are bringing high speed internet to my area...there is competition even in the hinterland, Hughes.
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06-21-2019
07:48 AM
I called customer service and was assured that I will not be asked about the modem again, and will not be charged for failing to return it. Thanks
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06-21-2019
07:46 AM
Whoops, and thanks.
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06-20-2019
01:29 PM
Yes I received the return demand via email. Here is the text: From: hnscrm@hns.com [mailto:hnscrm@hns.com] Sent: Wednesday, June 19, 2019 11:02 PM To: redacted Subject: Notification Id :REMOT: RMA 20 DAY HUGHES : RMA equipment not received - 20 days Dear redacted, We hope your experience installing the replacement HughesNet modem went smoothly. We want to let you know that we have not yet received your faulty modem at the repair center. We shipped your replacement unit to your address on file on May 31,2019. Please be advised: Hughes will charge your account an unreturned equipment fee if we do not receive the faulty modem in the next 20 days. If billed, this 125.00 USD fee will be collected in addition to your monthly service charge via your standard payment method (your credit/debit card on file or via invoice). Already shipped it? Thanks! You can monitor the status of the receipt of your shipment through the website rmastatus.hughesnet.com. This web site requires your RMA Request ID 121106387 for security purposes. Please note this number for your records. Please allow up to five business days to process your return. Haven't shipped it yet? If you haven't returned the faulty modem yet, please ship it to the address below. We encourage you to obtain and retain a tracking number when shipping your modem back to us. Please allow up to five business days to process your return. Hughes Network Systems, LLC RMA Number : 303275482 16060 Industrial Drive Gaithersburg, MD 20877 Sincerely, Hughes Customer Service.
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06-20-2019
06:12 AM
This refers to a thread marked Solved. The problem actually was NOT fixed by rebooting all of the equipment. In the first reboot, to simplify things I did NOT restart a wireless D-Link modem I use to add ports and range to my network. I left it off, and everything worked ok, making me think the reboot solved the problem. After a couple of days, I plugged the D-Link router into the wall socket to restart it, and shortly thereafter some of my devices started having the "This site can't be reached" problem again. I did the power-off/reboot everything routine, including the D-Link, but that did NOT work. I puzzled over this for a while, then I unplugged the D-Link. Everything starting working again. I plugged the D-Link back in, and the problem returned. Aha! So the problem was that the D-Link modem was "polluting" the network with bad DNS addresses for some websites. I have no idea how this actually happens, nor have I tried to restore the D-Link modem to working condition. It is gathering dust in a box at the bottom of a closet, unplugged and no longer causing harm. In other news, Hughes customer service is demanding that I return the old HT1100 modem (it was zapped by lightning, the original cause of my recent troubles). I'm being threatened with a $125 unreturned equipment fee. Oddly, the written instructions I received with the replacement modem directed me to NOT return the old failed HT1100, presumably because it is an out-of-date model.
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06-14-2019
09:41 AM
1 Kudo
All is well a day later. I've marked this problem as solved. Many thanks everybody!
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06-13-2019
05:18 PM
1 Kudo
MarkjFine, I did those steps exactly as you described--and it seems to have worked! Have been able to access all the usual sites including Amazon and others (AWS-powered?) without issues from our two desktops and my two smartphones. It's been about 90 minutes and all is well. I think I need to have my wife turn off her smartphone before she gets home, then boot it up when she gets here, so (a) she will be able to access Amazon etc. sites, and (b) so her phone doesn't pollute our network with any corrupted DNS stuff. Many thanks for the help. I'll wait until tomorrow to confirm all is still well before marking this problem solved.
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06-13-2019
10:43 AM
No, perhaps I wasn't clear. After redirecting the Hughes modem DNS and rebooting everything, my phones CANNOT reach the Amazon etc. sites. My desktop's access was unaffected by the reboot--it's been able to reach Amazon etc. since I changed its default DNS to Google a few days ago. Net-net: Except for a brief period this morning, my phones can't reach Amazon and other sites thru the Hughes modem, both before and after changing the modem's DNS setting.
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06-13-2019
07:33 AM
Thanks, GabeU. This morning, before I saw your note, I found that my old Android phone WAS able to reach Amazon and other sites that hadn't been working. Coincidentally, I just received a new Android phone, and though it connects to my WIFI, it WAS NOT able to reach Amazon and the other sites. Puzzling. Then I saw your note, and applied the DNS remapping to the Hughes modem. I rebooted everything after that. My desktop can reach Amazon etc. as before, but NEITHER of the Android phones can, the old one or the new one. Drat. I've just confirmed that the DNS remapping "took"--obtain from ISP is unchecked, and the DNS addresses are 8.8.8.8 and 8.8.4.4. Now I'm thinking that either Hughes applied an overnight fix that made my old Android phone work briefly this morning and that fix was overcome by something else, or the problem itself is intermittent. But I still have the problem.
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06-13-2019
07:21 AM
yes, Liz, that's correct, you've restated my problem exactly.
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06-12-2019
10:56 AM
Wondering how changing the DNS on my desktop allowed me to get to the Amazon (and other AWS sites)...
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06-12-2019
08:17 AM
Short story: Hughes replaced our modem and antenna transponder after a nearby lightning strike fried both. We had no problems restoring our WIFI to our desktop PCs and smartphones, but we immediately got "This site can't be reached...ERR_ADDRESS_UNREACHABLE" errors for some of the websites we typically visit, including Amazon. Never had this problem before the new modem was installed. We've powered off and reset the modem and all our devices multiple times, no help. I changed the DNS settings on one of our desktops to 8.8.8.8 and 8.8.4.4 (Google DNS) and now that PC can get to any site I try to visit. I installed a DNS changer app on my Android smartphone to do the same, but that has not helped. Our smartphones have no trouble getting to any site if we disable the phones' WIFI and consume our cellphone carrier data plan (AT&T). Hughes, what changed with the installation of the new modem (HT2000W), and what will it take to fix it?
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