About kintho

I wonder what foul language you see... First and foremost, No one reads Terms of Service's anywhere. As well, don't tell anyone they have 10GB or 50GB and say it's then unlimited. There is no difference between speeds when I have my 10GBs and when I don't. Youtube doesn't play HD 720 or 1020 videos without having to load/buffer for a long time wether my data just renewed or I have none and if I played all or any of my videos in HD I would use up even 50GBs in 3 weeks alone.   Regarding HughesNet Customer Service, it is terrible. No one wants to wait for hours or days for one of them to tell them they need to upgrade. They never know what you're talking about and are a big waste of time. If they can't increase download speeds or give us more Gigs/m then they are no help to anyone.   The issue is a money grabbing company and until they change it will always be terrible and unfortunatel for those who can not get anything else. Don't tell me 150/m for 50GB data and the same download/upload speeds as $50/m plan isn't laughable. ... View more

Agreed. 100%. Don't you love the slick words they like to use, too? So when something like this happens, it's your fault. You probably need to upgrade, haha.   I just recently had the same issue (1 of many). Apparently I used 20GBs in 10 days including 6GBs of the extra night time data. This is my 4th month with them. Never used that much even after downloading my games. Now I need it to download a game and I don't have it. So I went grab 5Gigs for $15 to speed it up cause I only needed 3GBs. Download speeds where at .09 MB/s - .2 MB/s before I bought more gigs. It was the exact same after I bought the gigs even after I restarted both the modem and the computer. I haven't seen speeds faster then this except at the end of a download where it'll boost up to a whopping 3 MB/s (lol). Every now and then I'd get .5 MB/s to 1MB/s for about a minute. Speed tests confirm.   I've given them a call 6 times and spoke to 6 different reps. They all either didn't know what I, or they were talking about or they suggested I upgrade to solve my issues. Idk what's up with this 10Gigs for $50/m. They act like there's limited data and we need to use it sparingly when the fact is: There is limitless data and no reason to ever be throttled wether on Satellite or Fiber. Download speeds should be much much faster on both sides and we should be given much more Gigs a month. 10Gigs? Or pay $150/m for 50GB AND download/upload speeds stay they same AND that's a family plan. I know there's the in between, but it's just as laughable. They think they have the upper hand because the only reason anyone ever goes with Satellite is because they can't get real internet in their area for 1 reason or another.   "Watch more videos using less data. HughesNet Gen5 automatically adjusts data rates for streaming video to deliver great picture quality while using less of your data." Don't even get me started on that lie. ... View more