I had the same issue and fought it for a while until I finally decided just to downgrade my account and pay as little as I could to get by for the two years and I purchased other service that actually works. The Hughesnet only worked at all hard wired into my desktop, no wifi ever, so that is what I used it for and connected my Nest Thermostat and used my other service for everything else. I have the business grade and it is still terrible. I don't bother with support usually because it is too much time on the phone for very little improvement. Most recently I was charged $800 without informed consent for equipment upgrades just so stuff would work at all. I am still hoping someone at Hughesnet will resolve this issue for me.
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