I had the same issue and fought it for a while until I finally decided just to downgrade my account and pay as little as I could to get by for the two years and I purchased other service that actually works. The Hughesnet only worked at all hard wired into my desktop, no wifi ever, so that is what I used it for and connected my Nest Thermostat and used my other service for everything else. I have the business grade and it is still terrible. I don't bother with support usually because it is too much time on the phone for very little improvement. Most recently I was charged $800 without informed consent for equipment upgrades just so stuff would work at all. I am still hoping someone at Hughesnet will resolve this issue for me.
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Hello, I have had a worse experience than this. I was told that my abnormally slow internet could be due to outdated equipment that needed upgraded and that I should have tech support come out. I said okay. They came, made it a little better and then I was mailed an $800 bill. Noone told me ahead of time that there would be ANY charge. Now I have spent hours on the phone trying to resolve and everyone keeps telling me that they agree I should not have been charged the way I was because I was not informed up front or offered maintenance service program, but they could only remove $400 of the $800. Now because I haven't paid it, I am getting disconnect calls and notices. My monthly bill is current. I was given the number to call corporate, but that person tried to direct me back to the account managers who I already spoke to. I feel bad for the employees because they seem to be fairly honest and want to help, but their corporate policies don't allow them to do the right thing. So who at Hughesnet can help me get this resolved????
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