We switched from Gen 4 to Gen 5 in July of 2017. We believed the advertisements regarding download and upload speeds. We have never gotten much more than 2.5 and 2.0 download and upload speeds. It's real simple........They lied ! Now we are stuck for another 17 months with crappy internet service, and there is nothing that we can do about it. This is a type of non-truth in advertising that government allows now days. We do everything possible to inform and discourage or friends and relatives from doing business with Hughes. The only suggestion that was ever made by the techs was to run constant speed tests. They just confirmed what we new after the first 2 weeks with Hughes. Bad service, Bad company !
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