About Rickytb82

Our 20 GB ran out within 3 days and after finding this out I notified customer service. I was 1 day late for the 30 day satisfaction guarantee, and was told I would have to pay $400. My wife spoke with them, and the rep said they would lower our bill to $47, which did occur, and we could have 30 more days to test out the service. We put the data on some sort of speed where it would slow down to a lesser quality watching/streaming tv. It extended the life of our $80 plan by 3 days. I called to cancel and the rep for cancellation told me the fee couldn't be waived. I referenced the case number and asked him to review the recorded conversation. Instead I was given corporates number for the a.m. Hoping this can be solved, and that I was not told a lie by the original reps when it came to a waived termination fee. ... View more