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Js4 · ‎08-07-2019

Hello Liz Did you need any information like account # or reference #?

Js4 · ‎08-06-2019

My wife was referred to hughesNet by our previous internet provider. Since they dont provide service where we moved. The sales rep did not inform of a two year contract or early cancellation fee on the phone or at the time of installation. In fact the rep said after two months we would get a 100 dollars back. The first I knew that this service would not meet the needs of a five person household. When we try to cancel it was a shock to be informed that we had contract. I requested for any signed document to be emailed to me. Was denied. My wife even ask to review the recorded sales call. Also denied. I am really confused if there was any true or just a sales rep not tell customers the truth to make a his numbers. I ask to talk to a manager and was informed the person I was speaking to was the manager. The worst customer experience ever.

Js4 · ‎08-06-2019

My wife was referred to hughesNet by our previous internet provider. Since they dont provide service where we moved. The sales rep did not inform of a two year contract or early cancellation fee on the phone or at the time of installation. In fact the rep said after two months we would get a 100 dollars back. The first I knew that this service would not meet the needs of a five person household. When we try to cancel it was a shock to be informed that we had contract. I requested for any signed document to be emailed to me. Was denied. My wife even ask to review the recorded sales call. Also denied. I am really confused if there was any true or just a sales rep not tell customers the truth to make a his numbers. I ask to talk to a manager and was informed the person I was speaking to was the manager. The worst customer experience ever.

Online Status	Offline
Date Last Visited	‎08-19-2019 12:18 AM

About Js4

Re: Sales rep didn't tell about a contract

Misleading and misrepresent

Sales rep didn't tell about a contract