rlucken
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Joined 8 years ago
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Re: Slow speeds only in prime time hours
dhorwath, Amen sir! I would be willing to put money that several of the people "posting" on here are hughesnet employee's. It sounds like you and I are in the same boat. I work for a ISP but happen to live in the country where they are unavailable. Isp's have issues. Sometimes they are quick fixes and sometimes they are more complicated. Satelight internet is bound to have more issues due to the technology.....I get it. I get all of it. With that said the customer service and lack of attention I have gotten from hughesnet has been nothing short of horrific. If I had a customer tell me my story and the things I have been told by different reps I would be so embarrassed. Another 2 year contract to solve a issue that they created. And more money to boot??? I am sorry you are not getting better help. I have not either. This community board is nothing more than a way to string customers out in hopes they can get another month out of them. I gaveHughesnet net every opportunity to do something, anything for me. I have now logged complaints with the Fedral communciations commision and the Better business bureau. Good luck to you and your continued fight.7.7KViews0likes14Comments- 7.2KViews0likes8Comments
Re: Slow speeds only in prime time hours
No stretch of truth. Literally what I have been told. As you can tell I am frustrated. You have a ton more patients that I do. by the looks of this you are just under 2 months into this and judging by the comments have not seen any improvments. How is that ok? I also understand that its Satelite internet and things are not perfect. I don't have unrealistic expectations of the service. I don't want to be able to have 5 devices on or multiple video streams going. I do however want to be able to send an e-mail with a 2 MB file attached or I want to be able to watch ONE video stream consistently between 5 PM and 11 PM.7.2KViews0likes0CommentsRe: Slow speeds only in prime time hours
I have been dealing with this same thing as well. I have talked to a bunch of people at hughesnet.....one thing I will say is they stick to their guns on not letting you out of a contract. Reading all the post on this community site just confirms to me that they have oversold their technology and don't have the bandwidth to keep up with their customers. During troubleshooting and getting speeds of under a 1 Meg I litterally have been asked if I can get to google.com....when I answered yes he said "so your internet works" I said no it does not....not at night when I am at home. He said "it works, it just does not work for you" If bringing up the simplest, smallest web site is their definition of "working" and speeds under a meg are acceptable on a "up to 15 meg" service, I guess I just don't get it. I have asked to be let out of my contract due to the poor service issues and have been told no. I have submitted a complaint to the Federal Comunicaton Commisson and been told no, the service is within what Hughesnet considers normal speeds. I submitted a DTCP compliant and was told the same thing. READ YOUR COMMUNITY BOARD. This is not beam issue or a safe mode issue. You have oversold your bandwidth and you are not delivering the product to your customers. Period. 100 bucks a month.......7.2KViews0likes12Comments