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About alisabrown
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05-25-2021
11:55 AM
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08-14-2019
11:30 AM
Thank you, @Damian. I would appreciate if you could still verify #3. We may have agreed to it, but not at that price point. Thank you! Lisa
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08-13-2019
07:27 PM
On #3 - I double-checked my notes, I see 2-year contract at the discounted pricing, not at the current rate we are being charged!
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08-13-2019
07:14 PM
Hello, We signed up for service on 05/30/2019 and our service was activated on 06/06/2019. We are requesting a sales call review for the following reasons: 1. We were promised a substantially lower monthly rate, which is why we signed up - no real risk. This rate is reflected in our initial bill, but our last two bills reflect an entirely different monthly service charge amount. The service credit went from $50 to $10. I verified the notes I was taking during the initial call and he did indeed quote the other rate. 2. We were told we could stream netflix, etc. using the basic service - the sales representative stated we would be fine for every day use for two people. As of this billing cycle, we have already used our alottment and are well into our bonus data. We have not streamed netflix and I am only using the data for work-related items (email), an occasional YouTube video, and music. 3. It shows we are in a two year contract? We do not ecall being told we were committing to two years and would never have committed to this. We appreciate you looking into this and resolving this matter. Thank you. AL Brown
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