About Zoezy1122

Hi, called customer representative on or 8/20/19. And wanted my services cancelled. I'm having a recent financial hardship. The representative cancelled my services and told me of a $250 early termination fee. I told him that when I signed up with Hughesnet over a year ago, there was no contract. Even spoke to a manager who would not do anything for me and wouldn't be able to look over my account. I asked for the termination fee to be waived, he would not do that for me. When I first called for services in June 2018, I researched Hughesnet and at that time I there was no contact. And never would have authorized this. Manager kept telling me I did sign a contract. And told me that he would send me a box to mail equipment. I called again on or around 8/29/18 and again reminded representative of my financial hardship and asked once again to waive the early termination fee. Also, asked once equipment sent back could she waive the early termination fee. All answers were no. I asked this representative then to prove to me that I signed a contract. She told me that she couldn't because Hughesnet is a paperless company. When I asked to speak to a manager she would not do that. Really? So no where does Hughesnet have my signature on file that I signed a 2 year contract? By law you must provide proof that I signed a contract, ever. Whether it was at sign up or any hidden contract during my service with Hughesnet. You must provide me proof on paper that shows my signature. Or, please just waive the early termination fee before I take this with the Massachusetts State Affairs Office. ... View more